Solar Service Technician

Overview

At Skyline Smart Energy we believe that our team comes first and nothing is possible unless we all work together! Skyline Smart Energy is focused on delivering the highest quality residential solar installations which means excellence in everything we do. This excellence starts with the customer experience extends to the quality in our construction practices and even includes utilizing the best materials and equipment in the industry. We are looking for team members to grow with us as we continue to grow and execute on our vision. We believe in promoting from within and are looking to fill our ranks with future leaders.

We will be focused on creating a new standard in the solar industry in California and that can only be accomplished with a high performing, hardworking, focused team. In this position we are looking to add to our passionate, dedicated, hardworking, focused, responsible and highly experienced team someone who will cover most of Northern California.

The Service Technician is a critical role on our Field Operations team as the work often done here is critical to turn a customer experience from a negative to a positive one. Most of our service tickets are due to failed inspections, rejected funding submissions or home damage that we caused. In each of these situations the customer by definition is having a less-than-optimal experience so you getting their project up and running or ready to pass inspection or fixing their home and doing so proficiently with a customer touch can turn their experience around. In other situations where we need service work performed in order to do an inspection at all (tie a system in) or fix a funding rejection you become a critical part of generating revenue at Skyline.

If you are looking to join a fun but also hardworking team with lots of passion and a fruitful career in the solar industry then you have come to the right place!

Don’t worry if you do not meet all the qualifications below, we believe in the intangibles (hard work, dedication, passion, attitude) above all else and can train anyone how to be a high performer as long as they have a will to do so!

Responsibilities

Travel to our customers’ homes to:

• Service their solar system (troubleshooting, diagnostics, repair of ground electrical work, inverters, monitoring, communication, CTs, modules and racking)
• Fixing funding rejections (landing/fixing CT’s, commissioning, etc.)
• Fixing a failed inspection (primarily ground electrical work)
• Finishing minor installation work (tie in the solar system post MPU, land breakers, run CTs, etc.)
• Fixing their home (home damage, stucco repair, roof leaks, etc.)

• Develop a positive relationship with customers and deliver excellent customer service.
• Utilize our tech tools to upload required photos the same day as the service is completed.
• Communicate with your manager on any issues that may happen on site in a timely manner.
• Provide and maintain a current driver's license and a clean driving record to safely operate a company vehicle.
• Develop relationships with the entire Skyline Smart Energy team to support operational excellence.
• Willing to provide feedback and ideas for system and process improvements.

Qualifications/Requirements

• A positive attitude, a great work ethic, honest, trustworthy, willingness to learn, take direction, lead and be a self-starter.
• Strong verbal communication skills are a must.
• Ability to work well with others in a collaborative team environment but also able to work individually and accomplish individual tasks and goals.
• Must be physically able to work on roofs as well as lift 50 pounds. Although the vast majority of the work will be ground electrical work there is some roof work on occasion.
• Comfort with utilizing basic technology for job performance (computer, phone, email, etc.)
• 1-2 years of electrical experience as it relates to residential solar is a must. Solar installation experience is a plus and experience in Service is a huge plus.
• Proficiency with all aspects of Enphase is a must.
• Proficiency with Enphase and FranklinWh batteries is a huge plus.
• High School or Trade School degree in a discipline related to construction or building sciences, engineering, or architecture is a plus.
• Ability to understand, read, and comprehend a basic solar planset is a must.
• Ability to work weekends, early mornings and long hours when needed on an occasional basis.
• Attention to detail is a must.

This is a full-time position with compensation level commensurate with experience and value generation. Please note that this is not an entry level position.

Job Type: Full-time

Pay: $30.00 - $40.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Service technician: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $30 - $40