What are the responsibilities and job description for the Front Desk Agent position at Skyline Smyrna Hotel LP?
Job Title: Front Desk Agent
Company: Courtyard by Marriott Nashville - Smyrna
Location: 411 Potomac Pl, Smyrna, TN 37167
Location: 411 Potomac Pl, Smyrna, TN 37167
Job Summary:
Courtyard Nashville Smyrna is looking for a friendly, professional, and customer service-oriented Front Desk Agent to be the first point of contact for our guests. The ideal candidate will have excellent communication skills, a passion for hospitality, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Greet and welcome guests with a warm, professional demeanor, ensuring a seamless check-in and check-out experience using the Marriott's PMS system.
- Handle guest inquiries, concerns, and special requests with professionalism and efficiency.
- Process reservations, modifications, cancellations, and payments while maintaining billing accuracy.
- Answer phone calls and emails, providing assistance with bookings and general inquiries.
- Offer recommendations on hotel amenities, local dining options, and attractions.
- Coordinate with housekeeping and maintenance teams to address guest requests promptly.
- Maintain accurate guest records while upholding confidentiality and security standards.
- Resolve guest concerns or complaints in a courteous and timely manner.
- Follow Marriott brand standards and adhere to hotel policies to ensure a high level of service.
Qualifications:
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Experience:
- 1-3 years of experience using FOSSE (Marriott’s PMS) is preferred.
- Previous front desk, hospitality, or customer service experience preferred.
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Skills:
- Strong communication and problem-solving abilities.
- Ability to multitask and remain calm under pressure in a fast-paced environment.
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Other Requirements:
- Professional demeanor and a positive, team-oriented attitude.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
If you have a passion for hospitality, we’d love for you to join our team!
