What are the responsibilities and job description for the Part Time CSR(On-Site Call Center) position at Skyline Staffing?
We are looking for experienced and qualified customer service representatives with over 2 years of experience, entry level candidates also welcomed to apply. Ability to exhibit empathy for our customers who need emergency assistance. Being dedicated to delivering excellent customer service while working in a team environment.
Primarily phone work in a call center atmosphere.
Applicants should be available to work without schedule restrictions to qualify.
Schedules are flexible, but must be able to work some weekdays and weekends, morning and evening shifts.
If you love fast-pace environment, fun atmosphere and company that you can make a difference in, you are in the right place!
Requirements:
Must have a minimum two years of customer service experience
No Criminal Background/Arrest Record
Must Pass Background Check
High School diploma or equivalent; College degree is a plus
Excellent verbal and written communication skills
Punctuality, organizational skills, and ability to prioritize and multi-task
Work well under pressure and stressful situations; exhibit emotional control
Intermediate skills in MS Word, MS Excel, MS Outlook; Internet savvy
Work comfortably on a computer with accurate typing skills of 40 wpm
Prior dispatching experience is a plus
Applicants must be 18 years or older
Responsibilities:
Answer inbound calls; and provide solutions to customers and clients
Document actions by completing forms, reports, logs, and records
Maintain a high morale within team
Obtain situational information by ascertaining the nature of the problem, implement correct course of action
Resolve incoming calls by following standard operating procedures; obtain pertinent information; make corrective actions
Salary : $15 - $17