What are the responsibilities and job description for the Support Technician - CCTV/Access Control position at Skyline Technologies?
Job Description
Job Description
Our New Teammate
As a Support Technician you will be the front-line support responsible for triaging, solving, or escalating any service-related issues for Skyline Technology Solutions client base.
You can expect to spend your time accomplishing the following :
50% of the time on Objective 1 : Install / Service Support
40% of the time on Objective 2 : Internal Support
10% of the time on Objective 3 : Customer Support
Job Responsibilities - What to Expect
Create badges in Genetec for Skyline employees.
Troubleshoot cameras and doors at all Skyline buildings.
Create / edit access groups in Genetec.
Perform Genetec system software upgrades.
Support Installation Projects
Pulling cameras into systems
Troubleshooting camera issues remotely
VMS and Access Control Support (as needed)
Assist in lab to configure cameras and program VMS / Access Control software (as needed)
Service Support
Support field service technicians
Work with vendor / manufacture support to resolve issues.
If not available, can assign help from other support techs or lab tech.
Schedule service techs and can change schedule if needed.
Ensure SOAR board is updated.
Update project SPEC sheet as needed.
Respond to all tickets that come in throughout the day.
Resolve any tickets that can be done remotely.
Assign tickets to service technicians that will require site visits.
Update High5 with appropriate comments and billing information
Perform system upgrades.
Ensure customer follow-ups are completed in a timely fashion.
Your Knowledge & Expertise
Experience in CCTV systems 3 years
Experience in Access Control systems 3 years
High School Diploma / GED
Proficient in Microsoft Outlook, Excel, Word, and Visio
Verbal / Written Communication
Customer Service Skills
Certifications
Genetec
ONSSI
Identicard
Milestone
Feenics
Extensive knowledge of all VMS and Access Control Software that Skyline uses
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