Demo

Support Technician - CCTV/Access Control

Skyline Technologies
Glen Burnie, MD Full Time
POSTED ON 2/16/2025
AVAILABLE BEFORE 5/14/2025

Job Description

Job Description

Our New Teammate

As a Support Technician you will be the front-line support responsible for triaging, solving, or escalating any service-related issues for Skyline Technology Solutions client base.

You can expect to spend your time accomplishing the following :

  • 50% of the time on Objective 1 : Install / Service Support
  • 40% of the time on Objective 2 : Internal Support
  • 10% of the time on Objective 3 : Customer Support

Job Responsibilities - What to Expect

  • Create badges in Genetec for Skyline employees.
  • Troubleshoot cameras and doors at all Skyline buildings.
  • Create / edit access groups in Genetec.
  • Perform Genetec system software upgrades.
  • Support Installation Projects
  • Pulling cameras into systems

  • Troubleshooting camera issues remotely
  • VMS and Access Control Support (as needed)
  • Assist in lab to configure cameras and program VMS / Access Control software (as needed)
  • Service Support
  • Support field service technicians

  • Work with vendor / manufacture support to resolve issues.
  • If not available, can assign help from other support techs or lab tech.
  • Schedule service techs and can change schedule if needed.
  • Ensure SOAR board is updated.
  • Update project SPEC sheet as needed.
  • Respond to all tickets that come in throughout the day.
  • Resolve any tickets that can be done remotely.
  • Assign tickets to service technicians that will require site visits.
  • Update High5 with appropriate comments and billing information
  • Perform system upgrades.
  • Ensure customer follow-ups are completed in a timely fashion.
  • Your Knowledge & Expertise

  • Experience in CCTV systems 3 years
  • Experience in Access Control systems 3 years
  • High School Diploma / GED
  • Proficient in Microsoft Outlook, Excel, Word, and Visio
  • Verbal / Written Communication
  • Customer Service Skills
  • Certifications
  • Genetec

  • ONSSI
  • Identicard
  • Milestone
  • Feenics
  • Extensive knowledge of all VMS and Access Control Software that Skyline uses
  • Networking knowledge
  • Network layout

  • Port Forwarding
  • Firewalls
  • VLANs
  • Subnets
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