What are the responsibilities and job description for the Direct Customer Service Representative position at Skymark Solutions?
We are a telecommunication-based sales and marketing firm. We help our client’s popular brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.
We are looking for a self-starter entry-level Direct Customer Service Representative to assist with our firm's strategic and productive marketing and sales campaigns. Our next Direct Customer Service Representative will be responsible for adequately executing our marketing and sales directives and being the brand’s face and voice. In addition, we expect our new and energetic Direct Customer Service Representative to build quality relationships with new clientele, maintain existing customer accounts, and assist in the increase of overall quarterly and annual production of new sales and customer acquisitions.
Our Direct Customer Service Representative Will Be Responsible To :
- Engage in communication with customers directly, be an expert on all product knowledge and educate them on their desired product inquiry
- Research target markets to better identify and engage with new and existing customers to help bolster our sales pipeline
- Communicate the features and benefits of specific products / services based on individualized needs
- Overturn objections as necessary throughout the sales process and answer questions as they arise
- Respond in a prompt, effective, and professional manner to all account inquiries
- Attend regular product training sessions with other Direct Customer Service Representative team-mates and upper-level management
Desired Skills for Success For Our Next Direct Customer Service Representative :
Positive and professional demeanor while working with other Direct Customer Service Representatives and customers
