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Service Writer

SkyOne Aerospace LLC
Spokane, WA Full Time
POSTED ON 3/22/2025 CLOSED ON 4/2/2025

What are the responsibilities and job description for the Service Writer position at SkyOne Aerospace LLC?

Job Title: Service Writer
Location: Spokane Valley, WA
Job Type: Full-TIme

Job Summary:

We are seeking a detail-oriented and customer-focused Service Writer to join our team. The Service Writer acts as a liaison between customers and the service department, ensuring a smooth workflow, accurate documentation, and excellent customer service. This role requires strong communication skills, technical knowledge, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Correspond with customers and assess their service needs.
  • Write and process work orders accurately, including detailed descriptions of issues and services required.
  • Communicate with technicians and support staff to determine repair timelines and costs.
  • Provide customers with estimates and explain necessary repairs in a clear and professional manner.
  • Keep customers updated on service progress and notify them when their equipment is ready.
  • Maintain records of service transactions, warranties, and customer interactions.
  • Handle customer concerns or complaints efficiently and professionally.

Requirements:

  • Previous experience as a Service Writer, Service Advisor, or in a similar customer service role (preferred).
  • Basic knowledge of mechanical repair processes
  • Strong organizational and multitasking skills.
  • Excellent verbal and written communication abilities.
  • Proficiency in using computer systems and service software.
  • Ability to work in a fast-paced environment and handle customer inquiries with professionalism.

Preferred Qualifications:

  • Experience with ERP systems and Microsoft Office Suite programs (Excel, Word, etc].
  • Certification or coursework in automotive or equipment repair is a plus.
  • Bilingual abilities are a plus.

Benefits:

  • Competitive wage
  • Health, dental, vision, and life insurance.
  • Paid time off and holidays.
  • Opportunities for career growth and training.

If you are a customer-service-driven professional with a passion for the aerospace service industry, we encourage you to apply!

To Apply: Submit your resume and a brief cover letter to Employment@skyoneaerospace.com

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift

Work Days:

  • Monday to Friday

Work Location: In person

Salary : $20 - $22

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