What are the responsibilities and job description for the Service Writer position at SkyOne Aerospace LLC?
Job Title: Service Writer
Location: Spokane Valley, WA
Job Type: Full-TIme
Job Summary:
We are seeking a detail-oriented and customer-focused Service Writer to join our team. The Service Writer acts as a liaison between customers and the service department, ensuring a smooth workflow, accurate documentation, and excellent customer service. This role requires strong communication skills, technical knowledge, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Correspond with customers and assess their service needs.
- Write and process work orders accurately, including detailed descriptions of issues and services required.
- Communicate with technicians and support staff to determine repair timelines and costs.
- Provide customers with estimates and explain necessary repairs in a clear and professional manner.
- Keep customers updated on service progress and notify them when their equipment is ready.
- Maintain records of service transactions, warranties, and customer interactions.
- Handle customer concerns or complaints efficiently and professionally.
Requirements:
- Previous experience as a Service Writer, Service Advisor, or in a similar customer service role (preferred).
- Basic knowledge of mechanical repair processes
- Strong organizational and multitasking skills.
- Excellent verbal and written communication abilities.
- Proficiency in using computer systems and service software.
- Ability to work in a fast-paced environment and handle customer inquiries with professionalism.
Preferred Qualifications:
- Experience with ERP systems and Microsoft Office Suite programs (Excel, Word, etc].
- Certification or coursework in automotive or equipment repair is a plus.
- Bilingual abilities are a plus.
Benefits:
- Competitive wage
- Health, dental, vision, and life insurance.
- Paid time off and holidays.
- Opportunities for career growth and training.
If you are a customer-service-driven professional with a passion for the aerospace service industry, we encourage you to apply!
To Apply: Submit your resume and a brief cover letter to Employment@skyoneaerospace.com
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
Work Location: In person
Salary : $20 - $22