What are the responsibilities and job description for the Member Experience Specialist II (Personal Banker II) position at SkyOne Federal Credit Union?
Join our team at SkyOne Federal Credit Union as a Member Experience Specialist II and immerse yourself in an engaging, onsite environment where your passion for outstanding service shines. This role offers a unique opportunity to make a meaningful impact on our members' lives by providing tailored financial solutions and fostering long-lasting relationships. You'll be part of a dynamic culture that prioritizes innovation and respect, empowering you to suggest improvements and bring fresh ideas to the table. In this position, you'll not only enhance your professional skills but also contribute to a member-focused vision that promotes rewarding, effortless experiences. We invite you to be a key player in shaping our members' financial journeys while working collaboratively with a dedicated team committed to accountability and integrity.
Embrace the chance to grow and thrive in a fulfilling career with us!
Your role as a Member Experience Specialist II (Personal Banker II)
As a Member Experience Specialist II at SkyOne Federal Credit Union, you'll play a pivotal role in fostering new financial relationships while enhancing existing ones. Your primary responsibilities will include processing transactions, updating accounts, and opening new accounts, along with handling loan applications and effectively cross-selling appropriate Credit Union products and services. You will actively support business development initiatives by soliciting new memberships both at the branch and within local businesses, onboarding new Select Employee Groups (SEGs), and conducting outbound calls to create meaningful connections. Adhering to established policies and procedures, you will strive to meet individual and team performance and sales goals, all while delivering an exceptional member experience that aligns with the SkyOne Service and Sales Model.
Join us in making a difference in our members' financial journeys while contributing to the overall success of the Credit Union!
Would you be a great Member Experience Specialist II (Personal Banker II)?
To thrive as a Member Experience Specialist II at SkyOne Federal Credit Union, you'll need a diverse skill set that encompasses both technical and interpersonal abilities. A strong knowledge of our Credit Union products and services is essential, as it enables you to effectively assess and meet members' financial needs. Proficiency in utilizing account information and relevant cues is key to uncovering opportunities for cross-selling tailored solutions.
You should be comfortable achieving established individual and team sales goals while embracing our Service and Sales model. Excellent communication skills are vital for addressing member inquiries, resolving complaints, and conducting professional outbound calls. Additionally, being detail-oriented is crucial for processing transactions accurately and adhering to cash handling procedures.
Your ability to maintain a positive, member-focused attitude and actively seek opportunities to simplify services, such as mobile banking and payment options, will significantly contribute to creating rewarding experiences for our members. Above all, embracing the core values of performance, accountability, and integrity will drive your success in this role.
Qualifications
- Windows, Word, Excel and Internet proficiency.
- Proficient in 10-key and typing skills.
- Strong cross-selling skills.
- Excellent verbal and written communication skills.
- Strong knowledge and understanding of financial products and services.
- Demonstrates a positive and professional image within the workplace.
- Ability to adapt to any situation.
- Goal Oriented and dependable.
- Able to identify and uncover members and non-members needs.
- Working knowledge of our electronic delivery services.
- Working knowledge of applicable rules and regulations related to branches and ATMs.
- Minimum 1year experience in a financial institution.
- A high degree of confidentiality.
Will you join our team?
We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today!
Salary : $28 - $34
