Teller

About Us:

SkyPoint Federal Credit Union is a community-based financial institution, located in Montgomery County, Maryland, SkyPoint serves our members in the greater Washington D.C. metro region with a wide array of financial services, supported by technology, and offers great value, affordable fees, and rates through our member-owned structure.

The only designated Community Development Financial Institution (CDFI) credit union in Montgomery County, SkyPoint helps our members and the community gain access to the financial services needed to prosper. Through our inclusive, expert, and compassionate team, we focus on removing banking complexities, and building empowering relationships with our members to help them achieve their financial goals with simple and accessible banking solutions.

Role Overview:

Provides a variety of teller activities such as processing of transactions. Responsible for providing excellent member service, referring Credit Union's products and services, balancing each day’s transactions and verifying cash totals. Responds to questions and/or provides information upon request from members. Processes requests/transactions, as appropriate. Assists members and potential members in understanding and utilizing the Credit Union's products and services.

Responsibilities:

• Provides excellent member service to current and potential members
• Processed all transactions efficiently and accurately (cash, checks and all other negotiable instruments)
• Assists members with account questions
• Process name and address changes, check orders, statement print outs, direct deposit requests and other basic member service requests
• Ensures all information given and/or transactions processed follow Credit Union or regulatory policy/procedure
• Performs daily settlement and assists in branch balancing
• Balances/settles ATM, TCR and coin vault
• Refers and cross sells products/services that meet members needs
• Utilized tact and experience based knowledge to resolve member issues
• Maintains positive member relations
  
• Orders branch supplies, stocks/replaces forms, brochures, etc as directed

Qualifications:

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services
• Effective skill performing mathematical calculations and working accurately with numbers

• Active listening skills to accurately respond to inquiries and account requests
• Effective verbal and written communication skills

• Organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Skill in building effective relationships through rapport, trust, diplomacy and tact

• Effective in exercising initiative and using good judgment to make sound decisions

• Maintaining composure in a high production and changing environment

• Ability to navigate multiple screens and PC applications and adapting to new technologies/software
  

Desired Qualifications:

• Customer service experience
• Cash Handling
• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union/bank environment

Hours:

SkyPoint FCU is open M-F 9am-5pm

Working Hours: Monday-Friday 8:45am-5:15pm

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

Benefits:

Holidays:                         

Eleven (11) paid per year 

Leave:                               

You will earn Paid Time Off and Personal, Sick and disability leave. Annual leave is accrued at 4.6 hours per pay period (15 days per year). Two personal days are earned per year. Sick leave is accrued at 4.62 hours per pay period with a maximum accrual per year of 120 hours.  

Insurances:                     

Employees are offered medical, prescription, dental, vision and disability insurance. The credit union pays a portion of the monthly premium, and the employee pays a portion. Available providers and costs will be discussed during orientation. All insurance except disability is effective the first of the month following date of hire. 

Life Insurance:               

All full-time employees are required to have Group Term Life (GTL) insurance equal to 1x’s their basic annual earnings, up to $200,000. Active employees over age 65, their coverage is reduced to 65% of the pre-65 face value. This policy is County paid 80%, and employee paid 20%. Additional coverage can be purchased. Information will be available during orientation.  

401(a)/Deferred Compensation:

You will be eligible to participate in the SkyPoint FCU Retirement 401A plan after 6 months of employment. Information about retirement options will be presented during orientation.  

Salary : $200,000