IT Field Services & Support Technician

SUMMARY

The primary functions of the IT Field Service and Support Technician are to: 1) install/uninstall and/or replacement of cameras, music, network equipment, digital menu boards, televisions, POS (Point of Sale) systems, laptops, PCs, and low voltage testing, termination and/or run/replace low voltage lines; 2) provide operations support for IT functions and related systems, including repairs and support of all information technology equipment; and 3) perform cable management and general preventative maintenance for all IT equipment.

PRIMARY RESPONSIBILITIES

• Perform hardware (POS, network, camera, digital displays, speakers, PC, television, etc.) installations and/or replacements
• Perform quality assurance (QA) on all hardware/software installed and/or replaced
• Deliver onsite and remote support and help desk assistance to promptly and effectively resolve technical issues
• Run, terminate, tune, and test CAT5/CAT6 cabling
• Assist with troubleshoot and resolve of network-related problems, including LAN/WAN troubleshooting, router installation, and switch configuration
• Install, configure, and maintain IT systems and software applications
• Utilize ticketing systems (e.g., Freshworks) to track and manage support requests
• Assist with preventative maintenance and system updates to ensure optimal performance
• Provide excellent end-user support and ensure high levels of customer satisfaction through effective communication and problem-solving
• Perform other related duties as assigned

REQUIRED SKILLS/ABILITIES

• Excellent problem-solving and communication skills
• Knowledge of Microsoft Office Suite and other common productivity tools
• Ability and flexibility to travel
• Ability to work independently as well as collaboratively
• Ability to thrive in a fast-paced, dynamic/entrepreneurial environment, and effectively manage multiple (changing) priorities
• Flexible to work nights, weekends, and holidays as needed

EDUCATION AND EXPERIENCE

• 10-year TSA criminal background check
• Proven experience as an IT Technician, Field Service Technician, or Help Desk Support Specialist
• Solid knowledge of networking concepts, including network diagnostics and infrastructure maintenance
• Familiarity with operating systems such as Windows and Linux
• Hands-on experience with technical troubleshooting, hardware repair, and software support
• Relevant certifications such as CompTIA A , CompTIA Network , and CCNA preferred
  
  

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Airport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public is outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport.

Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence.

Corporate: Normal office environment with standard lighting and average noise levels. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting, standing or walking for extended periods of time. Use of hands and fingers to operate a computer keyboard, mouse, power tools and other computer components. Lifting and transporting moderately heavy objects, such as computers, and peripherals, up to 50 pounds. 

*We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.

Salary Range: $60,000 - $75,000

Salary : $60,000 - $75,000