Restaurant Supervisor at Titans Press Box

The Front of House (FOH) Supervisor is responsible for managing the daily operations of the front-of-house areas. This role involves supervising and training front of house staff, ensuring exceptional customer service, and maintaining a welcoming and efficient dining environment. Additionally, this position requires monitoring inventory levels of front of house supplies and assisting with scheduling. Strong leadership, communication skills, and a focus on customer satisfaction are essential for success in this role.

AVAILABILITY 

Open availability to work an 8.5 hour shift anytime between 3 am - close (typically around 10 pm - midnight) 

PRIMARY RESPONSIBILITIES

• Oversee daily front-of-house operations to ensure smooth and efficient service.

• Supervise and train front-of-house staff, including hosts, servers, and bartenders.

• Ensure exceptional customer service by addressing guest inquiries and resolving complaints promptly.
• Manage seating arrangements to optimize table turnover and guest satisfaction.
• Coordinate with kitchen staff to ensure timely and accurate food delivery.
• Monitor and maintain inventory levels of front-of-house supplies, including menus, utensils, and cleaning materials.
• Assist with staff scheduling and ensure adequate coverage for all shifts.
• Facilitate effective communication between front-of-house and back-of-house teams.
• Foster a positive and collaborative work environment for all employees.

REQUIRED SKILLS/ABILITIES

• Genuine interest in providing a positive guest experience
• Friendly, outgoing, approachable personality
• Ability to work well with others and support a positive work environment
• Ability to work in a fast-paced environment
• Dependable
• Flexible to work nights, weekends, and holidays
• Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations
• Strong communication skills and ability to handle stressful situations
• Strong problem-solving skills and ability to exercise good judgment
• Ability to use basic math; e.g., addition, subtraction, and basic fractions

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent
• 2 years of experience in the hospitality industry, with at least 1 year in a supervisory or leadership role
• Must either hold a current Tenessee ABC Permit or be willing to obtain one upon hire. 
• Must be a minimum of 18 years old 
• ServeSafe Certified a plus

WORKING ENVIRONMENT

Airport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public is outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport.

Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence.

The nature of restaurant work requires the FOH Supervisor to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and working in close proximity to others. Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs. Some repetitive motions with hands, wrists, or arms. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures.

 BENEFITS 

• Starting pay of $22 - $25 an hour, depending on experience 
• Health, Dental & Vision insurance to full-time employees after 1st year
• Free meals on shift 
• 401(k)
• Career Training and Advancement Opportunities
• And did we mention…working with great people

HIRING PROCESS

Once you have applied, please anticipate communications from the team via text; this is our primary form of initial communication with candidates. We look forward to connecting

Salary : $22 - $25