What are the responsibilities and job description for the Customer Service Representative position at Skyservice?
SUMMARY OF RESPONSIBILITIES :
- Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers;
- Ensure communication and coordination between customers, lineservice crew and staff;
- Coordinate fueling, catering, car rental, hotel booking and reservations;
- Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly;
- Answer the general number phone lines and forward calls to the the appropriate person;
- Fill out digital forms for new clients and actively promote additional aircraft services and products;
- Respond to customer email inquiries in a timely and courteous manner;
- Complete daily invoicing and data entry for various vendors and customers;
- Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made;
- Other duties as assigned.
QUALIFICATIONS AND SKILLS REQUIRED :
OTHER REQUIREMENTS :
SCHEDULE : Rotational shift that are 8 to 10 hour in length. Must be available to work weekends and statutory holidays as required.
BENEFITS :
