What are the responsibilities and job description for the Lineservice Supervisor position at Skyservice?
SUMMARY OF RESPONSIBILITIES :
- Ongoing management of the relationship and communication within the Line Service teams in an effort to create cohesive relationships;
- Provide leadership support and direction to Line Crew on a daily basis;
- Manage agreed upon accountabilities with direct reports & provide fair and impartial annual performance reviews;
- Coach and provide direction to employees to ensure consistent quality completion of responsibilities;
- Validate customer concerns, ensuring prompt correspondence and resolution;
- Establish and maintain positive rapport / relationships with airport, vendors, and all other pertinent partners;
- Develop a full understanding of the Maintenance department’s general operations in the interest of maintaining effective relationships;
- Manage operational employees : scheduling, timekeeping, vacation and overtime requirements while maintaining budgeted allocations;
- Participate in base meetings, providing support and feedback to the base team;
- Ongoing facilitation of communication between, Line Crew, CSRs, & Maintenance teams to accelerate interconnected operations;
- Communicate to staff all information from various sources as required, such as : Corporate, HR, Finance, Sales and Skyservice Management to ensure any operational impacts are identified and actioned;
- Manage operational activities on the ramp and adjacent Aprons, in conjunction with the Airport Authority and neighboring tenants;
- Monitor and council Line Crew on any operational delays, investigate and follow up with corrective actions;
- Participate in information gathering for occurrence report investigations & closings;
- Ensure all facets of the operation comply with security, safety regulations and procedures;
- Liaise with Line Crew to ensure optimum ramp positioning and hangar stacking, always taking into account the space parameters in the assigned areas;
- Lead by example – perform duties in accordance with established policies and procedures while giving primary consideration to safety protocols;
- Other duties as assigned.
QUALIFICATIONS :
To be considered for this position an individual must have 5 – 7 years’ experience in a role in Lineservice including intimate knowledge of Aviation / FBO or Commercial ramp experience. Other qualities include but are not limited to :
PHYSICAL DEMANDS :
The physical demands described here represent those that must be by an employee in order to successfully perform the daily functions of this job. Reasonable accommodations may be made to enable employees with disabilities to perform the daily functions. During the performance and duties of this position, the employee is frequently required to stand, walk, sit, and use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and or move up to 50 pounds. WORK ENVIRONMENT : While performing the duties of this job, the employee will frequently be exposed to wet and / or humid conditions. The employee may be exposed to long periods of extreme heat or extreme cold temperatures, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, risk of electrical shock and vibration. The noise level in the work environment is usually loud.
BENEFITS :
