What are the responsibilities and job description for the Guest Service Agent position at Skyview Los Alamos?
The Guest Services Agent at Skyview Los Alamos is the first and often the final impression of the experience, but also an instrumental and responsive team member throughout the guest’s stay. Agents complete various basic administrative duties, but the primary focus is ensuring guest satisfaction is maximized. Above all, the Guest Services Agent ensures brand standards of hotel service through extensive front desk training on standards of procedures (SOPs) and other systems.
Responsibilities and Duties
- Learn training manuals, checklists and other written SOPs
- Learn how to best describe the hotel, the room types and onsite amenities
- Any guest information is to remain confidential in the system. Verification of identity for that stay and guest information is always required
- Ensure all guestfacing areas and surfaces are clean and tidy. This pertains to the lobby, lounge and front desk
- Utilize systems to ensure every guest is prepared for, with any notations and actions followed
- Check in every guest to the SOP of the property, while maintaining a unique and personable experience that is memorable to them
- Check out every guest with accuracy on folios with a fond farewell communication
- Follow SOPs in all lost & found items, as well as possible mailing information
- Look for possible maintenance needs before the guest is aware in both rooms and common areas
- Communicate urgent maintenance to management and always use the pass along for record
- To promote sales of rooms, upgrades and packages to all possible guests effectively to enhance their experience
- When stocking during duties, please communicate with management any low quantities of items for retail, mini bar or office supplies
- Professional correspondence by email, text and shift pass along emails
- Foresee operational deficiencies, potential problems and communicate possible solutions to the Skyview management
- Work productively and develop professionally throughout shifts at Skyview Los Alamos
- Other duties may be asked of this position by management occasionally
Physical Requirements
Must be able to stand, reach, stoop, bend, lift, and clean during various activities throughout shift.
As needed, must be able to lift products or supplies up to 25 lbs.
Upon employment, submission of satisfactory proof of your identity and your legal authorization to work in the United States is required.
Skyview Hotel, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion, creed, age (40 and over), disability (mental & physical), sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws.
The above responsibilities and expectations listed are intended to give a general overview of the position and are not all encompassing of the role. Further responsibilities and tasks may be assigned as needed given business demand.
About Skyview Los Alamos
Aptly named for its hilltop perch overlooking Los Alamos, Skyview is an iconic mid-century motel (circa 1959) turned modern-day oasis by Nomada Hotel Group. The five-acre outpost features 33 stylish guest rooms; a farm-to-table restaurant poolside bar called Norman; a postcard-worthy adults-only pool; and a working vineyard that produces the house rosé.
