No max bill rate. Three openings, three bids per vendor. Each contractor will work a total of 360 hours starting in January, this is a short term project. Contractor MUST report onsite for two weeks, after which they can work remote. Submit candidates at a fully burdened bill rate.

Description of the job functions the contractor will be expected to perform.

MDCPS is seeking Business Analysts / Technical Writers to work closely with cross-functional teams including Delivery Leads, SME’s, Data Management, IT and end-users to ensure that our case management system aligns with business requirements and is supported by clear, accurate documentation.

Responsibilities:

Work closely with MDCPS resources to storyboard user scenarios for case management applications

Define business outcomes for case management use cases

Develop high quality technical documentation identifying key workflows, use cases, user stories and functional specifications

Publish step by step process instructions to achieve business objectives

Define data requirements associated with clinical use cases

Review and edit technical content for accuracy, clarity, and consistency, ensuring it aligns with system functionalities and user needs.

Organize and structure documentation in a way that is easy to understand and navigate. -

Produce clear, user-friendly content that is accessible to a diverse audience, including end users, system administrators, and developers.

Provide feedback on the CMS from a user perspective to help improve the usability of the system

Required Skills/Experience

Bachelor's degree in Business, Information Systems, or a related field -

Experience in analyzing, documenting, and implementing software solutions in a technical environment (5 Years)

Knowledge of SQL or similar query languages is preferred. (3 Years)

Solid understanding of databases, APIs, and integration concepts (5 Years)

Experience with cloud technologies, SaaS solutions, and data analysis. (3 Year)

Exceptional writing, editing, and proofreading skills, with a keen eye for detail. (5 Years)

Effective communication, organizational and time-management skills.

Detail-oriented with a focus on producing high-quality deliverables.

Ability to work independently as well as collaboratively within a team

Preferred/Not Required

Specific experience in case management with Child Welfare domains.

Hosted web application testing and implementation experience within the Human Services sector (ie Social Services, Crisis/Emergency Services)