Security Operations Center Operator

The Security Operations Center Operator (SOC Operator) is a central component of the overall security program at Skywalker, responsible for the safety and security of personnel, assets, facilities and information. The Operator monitors a variety of technologies including access control, video surveillance, and alarm systems to provide security service and threat elimination for the company. The Operator will respond to medical crises, safety incidents, natural disasters and other emergencies, and dispatch security officers, police, fire, EMS personnel, and other services as required. Their duties and responsibilities also include investigating incidents, escalating situations to appropriate parties in the SOC, and filing incident reports and may further include monitoring social media and other news and information channels to support threat identification. The SOC Operator is responsible for effective and efficient processing of all information relevant to the security operation which includes, but is not limited to:  effective distribution of phone calls, executing and receiving notifications, effective distribution and action of all information received electronically via email, intranet, service requests, shift activity logs and incident reports.

Roles and Responsibilities

• Monitors with close attention to detail
• Monitors, tests and responds to intrusion and other alarm systems at multiple locations.
• Uses closed circuit TV (CCTV) video surveillance systems to confirm status of security systems and confirm authorization of individuals requesting access to any secure area.
• Monitors and operates computer systems effectively.

• Takes appropriate action:
• Dispatches security staff as appropriate and issues equipment.
• Handle security issues or emergency situations appropriately, and contact local emergency responders; police, fire dept., EMT’s.
• Assists shift supervisors in the deployment of security personnel and security personnel activities.
• Documents and communicates:
• Documents and investigates security events and incidents.
• Reports safety concerns, security breaches and unusual activity both verbally and in writing.
• Builds, improves and maintains effective communication and relationships with co-workers, staff, subcontractors, vendors and guests.
• Communicates effectively with staff, guests, and employees via radio, telephone, email and in-person.
• Models citizenship:
• Fully participate in training and certification programs to enhance your ability/effectiveness.
• Be thoroughly familiar with our security operations manuals, post orders, policies, procedures and instructions.
• Has experience and effectively use Microsoft products such as Word, Excel & Power Point.
• Remains flexible to an ever-changing environment and adapts well to different situations.
• Has the ability to multi-task and work effectively under pressure or in stressful situations in a calm and professional manner.
• Maintain the highest standards of professionality, privacy and confidentiality.

Job Requirements

• Minimum of a high school diploma.  Associates or Bachelor’s Degree preferred.
• A minimum of 2 years of experience in a security operations and a proven track record in a security operations center environment; or 5 years of prior security, military or law enforcement background.
• Must have an understanding and knowledge of the National Industrial Security Program with experience working in a cleared facility environment.
• Possess strong computer skills and demonstrate the ability to effectively operate and manage security tools and processes.  Systems include but are not limited to access control, intrusion alarm systems, CCTV, and communications equipment. 
• Outstanding interpersonal and communications skills are required in both the written and verbal format, in all delivery formats (i.e. in person, via radio, via telephone etc.).
• Ability to work in a team oriented environment and the ability to work independently.
• Neat and professional appearance.
• Friendly and professional demeanor.
• Ability to provide quality customer service.

Compensation: $40/hr

Health, Vision, Dental Insurance

Salary : $40