Senior Site Reliability Engineer

We are Skyward.

That is, a love for people, for improvement, for human advancement through information technology. We are a people-centered business with a desire to serve others. We are diverse and unified; creative and collaborative; a collection of complementary, not competing talents. And though on the surface we remain relaxed, beneath, a torrent of energy links us to our civic tech mission.

We stand by our values, and we won’t compromise on any of them.

Integrity: We’re conscientious, intentional, and empathetic. Our words and actions align. That’s our character. Please don’t ask us to play another part, we’re poor actors.

Compassionate: If we may borrow a quote from Theodore Roosevelt: “No one cares how much you know until they know how much you care.” Because our team is thoughtful and supportive, caring deeply for each other, our clients, and our work, this comes naturally.

Inquisitive: We remain students by failing openly and turning lessons into solutions.

Unconventional: For us, life isn’t what happens outside of work. Work happens inside of life and our culture erases the line often dividing the two.

Authentic: Made possible only because we embody the values listed above. We’re relaxed and fun yet intensely curious and driven. Team members are placed with thought, care, and precision to ensure that Trust, Truth, and Transparency continue to represent our brand.

Because of that, we continue Onward, Upward, and Skyward.

We need an Infrastructure and Reliability Lead.

Do you see the big picture when it comes to how IT services operate across complex production environments—and love diving into the details to make them run faster, smarter, and more reliably? Are you the go-to expert for automating infrastructure, championing cloud-native practices, and building resilient systems that scale? If you're passionate about bridging site reliability engineering, cloud architecture, and infrastructure strategy—and you're ready to lead the charge—then we want to hear from you.

Come join us if you're motivated to learn from others, to learn from mistakes, to be part of a future-looking and growth-oriented team.

Let's go Skyward together.

What you’ll do:

• Be part of a cross-functional team that is modernizing an enterprise-wide platform at the Centers for Medicare and Medicaid Services (CMS).
• Build scalable, resilient, and secure infrastructure that leverages cloud-native technologies and supports the deployment of advanced AI capabilities.
• Champion SRE practices – automating operations, reducing toil, and building observability into every layer of the platform.
• Develop infrastructure-as-code pipelines and CI/CD workflows for multi-environment deployments.
• Partner with engineers to deploy AI/ML models at scale, ensuring performance, reliability, and compliance.
• Work closely with the team to integrate security and compliance (e.g. FedRAMP, NIST 800-53) into infrastructure pipelines.
• Lead all infrastructure initiatives and mentor junior engineers, fostering a culture of innovation, ownership, and continuous improvement.

What we’d like you to have:

• Bachelor’s degree in computer science, information systems, or a related field.
• Minimum of 8 years’ experience in infrastructure, cloud, or SRE roles, with 2 years in a technical leadership or lead engineer capacity.
• Deep AWS experience (IAM, EC2, ECS/EKS, Lambda, RDS, etc), familiarity with multi-account architecture and networking.
• Proficiency with Terraform, Ansible, or CloudFormation. Experience automating across DevSecOps pipelines.
• Hands-on experience with Node.js and Typescript for building and maintaining scalable backend services and infrastructure tools.
• Understanding of infrastructure needs for deploying ML models (e.g., containerization, GPU/CPU scaling, data pipelines).
• Comfortable working in regulated environments and integrating security/compliance into platform design.
• Curious, collaborative, and mission driven. You’re someone who sees infrastructure as a product and believes in continuous improvement.

What would blow us away:

• You have experience supporting CMS, HHS, or other federal healthcare agencies.
• You are a certified AWS Solutions Architect of DevOps Engineer.

Even if you don’t meet 100% of the qualifications, we encourage you to apply. At Skyward, we’re focused on hiring individuals with the right skills and passion to grow, not just checking off every box.

And now the important part. What we offer you:

• Medical, dental, vision insurance (fully paid for employees)
• 15 days of paid leave
• 7 days of sick leave
• 2 days bereavement leave
• 11 paid Federal holidays
• Up to 40 hours for jury duty
• 401K with 4% employer contribution (and no vesting period)
• Up to 4 weeks of paid paternity and maternity leave
• Company provided laptop
• $5,000 per year for professional development
• $600 per year for technical supplies and equipment
• $2,000 referral bonus
• Life and disability insurance
• HSA and FSA
• Legal Shield and ID Shield Voluntary Benefits
• Opportunity to work in a collaborative, motivated team focused on modernizing government services with cutting-edge technology and innovative solutions. Who says government work can't be exciting!

We know great work deserves great pay. That’s why we ensure our compensation is not only competitive but also fair and transparent, as required by Maryland law. Expect a salary that matches your skills, experience, location, and the value you bring to the table —because you’re worth it!

At Skyward, we believe diverse teams are the key to innovation and success. We are committed to creating an inclusive and equitable environment where everyone, regardless of gender, race, ethnicity, sexual orientation, disability, or background, can thrive. We strongly encourage applications from women, people of color, veterans, individuals with disabilities, and members of the LGBTQ community.

We support flexible working hours and remote opportunities to help maintain a healthy work-life balance for all employees, including caregivers and those with unique needs.

Applicants must have the ability to obtain and maintain a Public Trust security clearance due to the nature of our work as a government contractor.

Offers of employment with Skyward are contingent upon acceptable results of a background investigation.