What are the responsibilities and job description for the Manager Client Services position at SkyWest Airlines?
About SkyWest
SkyWest Airlines, the largest independently owned regional airline, is currently in search of individuals who take pride in seeing a job done well. We pride ourselves in being an on-time airline and are seeking dedicated individuals that understand a deadline-driven environment, while also maintaining high quality standards of operational safety and customer service. As a SkyWest employee, you will be part of an exciting team of professionals that love working in the travel industry and sharing their enthusiasm with the passengers. From the seasoned traveler to the first-time flier, we want to make each experience exceptional.
SkyWest employees enjoy a distinctive and unmatched culture of teamwork, respect, quality, and professionalism, along with world-class benefits like 401(k) match, Performance Rewards, health care, retirement, and travel benefits that extend beyond our major partners and allow you to see the world.
Primary Job Duties
SkyWest Airlines, the largest independently owned regional airline, is currently in search of individuals who take pride in seeing a job done well. We pride ourselves in being an on-time airline and are seeking dedicated individuals that understand a deadline-driven environment, while also maintaining high quality standards of operational safety and customer service. As a SkyWest employee, you will be part of an exciting team of professionals that love working in the travel industry and sharing their enthusiasm with the passengers. From the seasoned traveler to the first-time flier, we want to make each experience exceptional.
SkyWest employees enjoy a distinctive and unmatched culture of teamwork, respect, quality, and professionalism, along with world-class benefits like 401(k) match, Performance Rewards, health care, retirement, and travel benefits that extend beyond our major partners and allow you to see the world.
Primary Job Duties
- Primary liaison for clients and vendors to coordinate and assure service quality and delivery.
- Close collaboration with Managing Director and Sales team to coordinate fulfillment of customer and interdepartmental requirements
- Close collaboration with Director of Operations to assure compliance with operational and support requirements
- In cooperation with OCC, provide supervision, direction and support for Charter Coordinators
- General client relations activities including researching service difficulty issues and dispute resolution
- Coordinate schedules and operational support requirements to ensure smooth operations
- Cross-departmental coordination with OCC, Maintenance, Crew support and Operations teams to accurately coordinate daily operations.
- Monitor daily charter activities and efficiently manage changes to ensure compliance and quality assurance
- Maintain charter records and reports with high degree of accuracy.
- Maintain positive and professional business partner relations
- Oversee and track airport operations support requirements including but not limited to FBO ground support services
- Promote safety, SMS, Safety Risk Management, Safety Assurance and communication
- Conduct daily briefing with OO operations team, as directed
- Additional duties as assigned
- Applicant must poses a FAA Airman Certificate - Aircraft Dispatcher
- Previous aviation or similar industry experience preferred
- Proven strong leadership skills with the ability to motivate and work in a team environment
- Exceptional organizational skills with the ability to research, analyze, problem solve and multi-task
- Excellent communication skills
- Advanced knowledge of Microsoft Office applications, including Outlook, Word, Excel and PowerPoint
- Applicants must complete the online application process. Attach a letter of intent with resume
- Prior experience as System Controller pr Charter Coordinator is preferred but not required
- Willing to relocate
- Sitting at a computer for extended periods of time
- Periodic standing, lifting, and bending
- Weekend and holiday availability, as required
- Travel as required
- This job posting may have an additional video interview requirement. Please monitor your email and junk folder for additional instructions.
