What are the responsibilities and job description for the Assistant Manager position at SKYWHEEL ATTRACTIONS?
Job Details
Job Location: Myrtle Beach SkyWheel - Myrtle Beach , SC
Position Type: Full Time
Salary Range: $55,000.00 Salary/year
Description
SkyWheel Myrtle Beach is seeking a dependable, team-oriented individual with high energy and a passion for delivering excellent guest service. This individual will be responsible for overseeing daily operations and guest service through management of the SkyWheel Crew and Supervisor teams. We are looking for a motivated individual with industry experience. This position reports to the General Manager.
SkyWheel Myrtle Beach is passionate about having a team that strongly aligns with our Core Values.
- Safety- Take care of yourself, your surroundings, and our guests.
- Integrity- Always do the right thing.
- Teamwork- We work together to ensure successful operation.
- Hospitality- Engaging with all guests with a positive manner.
Duties and responsibilities
Includes, but not limited to:
- Effectively manage and inspire the Supervising Team to achieve results by setting high standards for performance under the direction of the General Manager
- Assist Supervising Team in the creation, performance and documentation of staff training and orientation
- Ensure proper staffing, capacity, efficiencies, crowd control and guest service standards are met daily
- Manages inventory, tracking/analyzing weekly and monthly.
- Manages vendor purchases and material sourcing.
- Ensures crew members are compliant with inventory control procedures.
- Ensure compliance with all internal control and cash management policies, procedures and practices
- Manages schedule based on business demands.
- Manages timecard approvals for payroll.
- Ensure compliance with staff attendance and appearance policies
- Ensure staff is performing the highest level of guest service
- Conduct annual reviews with employees.
- Exemplify and maintain exemplary levels of guest service and handle guest complaints
- Handle guest-involved incidents and accidents
- Complete daily, weekly, monthly and annual reporting
- Assist with planning and executing of employee incentive programs
- Maintain a positive relationship with venue partners and solicit and encourage retail/restaurant support as an effort to promote their business and add value to the overall venue.
Qualifications
Qualifications include but are not limited to:
- Proven attention to detail and follow-through with excellent organizational skills for keeping detailed records, reports and logs
- Proficient with Microsoft Office applications
- Proficient with ROLLER
- Excellent verbal and written communication skills in the English language
- Must be able to work professionally and coordinate with all levels of SkyWheel team members, vendors, on site venue partners.
- Open availability and flexibility to work nights, weekends, and holidays including opening and closing shifts, to meet the needs of the facility. Must be able to respond to the facility and be available to work unscheduled hours to respond to unplanned and/or emergency work
- Valid driver’s license and acceptable pre-employment drug screen and background check
- Minimum of 5 years guest service experience. Prior experience in the amusement/theme park or high-volume tourist-based entertainment venue is beneficial.
Salary : $55,000
