What are the responsibilities and job description for the Hospitality Coordinator position at SLA Worldwide?
Job Summary:
As a Hospitality Coordinator at SLA Worldwide, you will be responsible for enhancing the guest experience through effective coordination of hospitality services. You will act as a key point of contact for managers, ensuring their needs are met and that operations run smoothly across various units.
Key Responsibilities:
- Guest Services: Provide exceptional customer service by welcoming guests, addressing inquiries, and resolving any issues to ensure a positive experience.
- Coordination of Events: Assist in planning and coordinating events, meetings, and activities, ensuring all logistical details are managed effectively.
- Feedback Management: Collect and analyze guest feedback to identify areas for improvement and implement solutions to enhance service quality.
- Operational Support: Support daily operations by assisting with scheduling, and ensuring compliance with company policies and standards.
- Training and Development: Assist in training new staff members on hospitality standards and procedures.
- Administrative Tasks: Maintain accurate records of event details, and operational activities, ensuring timely documentation and reporting.
- Problem-Solving: Address guest concerns and complaints promptly, maintaining professionalism and ensuring guest satisfaction.
Qualifications:
- Experience: Previous experience in a hospitality or customer service role is preferred.
- Education: High school diploma or equivalent; a degree in Hospitality Management or a related field is a plus.
- Customer Service Skills: Excellent interpersonal and communication skills, with a strong focus on guest satisfaction.
- Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Team Player: Ability to work collaboratively with diverse teams and stakeholders in a fast-paced environment.
- Flexibility: Willingness to work varied shifts, including evenings, weekends, and holidays, as required.
Benefits:
- Competitive salary.
- Health, dental, and vision insurance.
- Paid time off
Work Environment:
- Fast-paced and dynamic hospitality environment.
- May require standing for extended periods and interacting with a diverse range of guests.
Job Type: Full-time
Pay: $21.05 - $25.35 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
Work Location: In person
Salary : $21 - $25
