Computing Support Analyst 1 - SLAC IT

SLAC Job Postings

Position Overview

We are part of Stanford University, a national laboratory funded by the Department of Energy. For over 50 years, we have delivered world-class science, garnering Nobel prizes and scientific accolades. At SLAC National Accelerator Laboratory (SLAC), we build scientific experiments with data rates and performance requirements that challenge the capabilities of traditional data centers and network infrastructures.

So you want to impact our world's history? Our endpoints enable studies from dark matter in the cosmos to viruses on earth and things in between. You'll be energized by the work you do and the work that is done around you!

Your Responsibilities Will Include

• Under direct supervision, provide technical support to end-users for computer hardware, software, and network related problems.
• Provide first line of response to requests for various hardware, software, peripheral, and networking technical assistance. Provide remote problem resolution when possible.
• Resolve basic end-user problems, advance to other IT departments or CSA2 or CSA2 as appropriate.
• Image, upgrade, configure, and fix computing and communication devices and peripherals.
• Perform, schedule, and monitor system alerts, work queues, backups, and recovery activities.
• Update daily status reports and shift handover reports if applicable.
• Apply security standard methodologies.
• Gather and record asset inventory and software license information.
• Ensure users are assigned appropriate resources.
• Participate in the on call rotation.
• Work on efficiency projects.
• Resolve, triage and work on tickets that come in through ServiceNow.
  
  

To be successful in this position, you will bring

• Experience with various operating systems and computing devices. Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem solving.
• Strong communication and interpersonal skills.
• Ability to provide excellent client service.
• Ability to apply diagnostic techniques for problem solving.
• Ability to apply information technology standard processes, including security (this includes information security or physical security, such as asset management) to problem resolution and fixes.
  
  

Certifications And Licenses

None

SLAC Employee Competencies

• Effective Decisions: Uses job knowledge and solid judgment to make quality decisions in a timely manner.
• Self-Development: Pursues a variety of venues and opportunities to continue learning and developing.
• Dependability: Can be counted on to deliver results with a sense of personal responsibility.
• Initiative: Pursues work and interactions proactively with optimism, positive energy, and motivation to move things forward.
• Adaptability: Flexes as needed when change occurs, maintains an open outlook while adjusting and accommodating changes.
• Communication: Ensures effective information flow to various audiences and creates and delivers clear, appropriate written, spoken, presented messages.
• Relationships: Builds relationships to foster trust, collaboration, and a positive climate to achieve common goals.
  
  

Physical Requirements And Working Conditions

• Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the physical aspects of the job.
• Given the nature of this position, SLAC is open to on-site and hybrid work options.
  
  

Work Standards

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for environment, safety and security; communicates related concerns; uses and promotes safe behaviors based on training and lessons learned. Meets the applicable roles and responsibilities as described in the ESH Manual, Chapter 1¿General Policy and Responsibilities: http://www-group.slac.stanford.edu/esh/eshmanual/pdfs/ESHch01.pdf
• Subject to and expected to follow all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu
• Classification Title: Computing Support Analyst 1
• Grade: G Job code: 4731, FLSA: Nonexempt
• Employment Duration: Regular Continuing
  
  

The expected pay range for this position is $42.23 to $48.70 per annum. SLAC National Accelerator Laboratory/Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.