What are the responsibilities and job description for the Inside Sales Associate position at Slate?
Applicants must be authorized to work for any employer in the U.S. We are unable to financially sponsor or take over sponsorship of an employment Visa for this opportunity currently.
About Slate
Slate is a new US Electric Vehicle company transforming the battery electric vehicle space.
Work Hours and Schedule
The regular work schedule will require availability to work evenings, weekends, and holidays to meet business needs.
Must have the ability to travel (up to 25%).
Who we are looking for :
We seek an enthusiastic, organized, and hard-working Inside Sales Associate to join our growing online customer-facing team. This is an exciting opportunity to join a startup company and shape its future. As a cornerstone member of the team, you will act as the authentic voice of Slate and the very front-line of the sales organization and work closely under the guidance of your Lead to achieve shared goals. You will help your Lead mentor teammates and develop relationships with our prospective clients through an educational and consultative approach via all forms of communication, paying close attention to detail, and earning the client's trust and business. The ideal candidate will carry with them a deep sense of responsibility for each individual's experience with a focus on responsiveness, transparency, and following through on commitments. Communication skills, both written and verbal, are of utmost importance. A high level of self-awareness and a strong natural curiosity to learn would help set the great apart from the good.
What you get to do :
- Build Relationships : Provide genuine and excellent verbal and written customer service through all mediums of communication.
- Delight through Simplicity : Champion the customer experience through simple, timely communication, operating through a client-centric lens on all tasks
- Illuminate and Guide : Engage with clients with curiosity, seeking to understand the 'why' behind their questions as well as providing the relevant information and resources to guide them to the best decision for their lifestyle.
- Support and Follow Up : Assist clients in all stages of the discovery and purchase process, guiding clients to order placement through to delivery, maintaining excitement with value-adding outbound communication.
- Act and Learn : Demonstrate an entrepreneurial spirit by proactively working to resolve client concerns with various internal teams and sharing this learning with those around you.
- Create Regulars : Maintain a clean, concise, and singular customer record on our CRM, ensuring that your team members can pick up right where the last left off, building trust and demonstrating commitment to creating a significantly different, and better, client experience.
- Build a Community : Use excellent organization and time management skills to maintain a clean pipeline of clients while achieving both individual and team goals. Create owners that evangelize the brand.
- Guide & Advise : Be a role model of excellence amongst your peers and offer mentorship and guidance to those around, pulling from your well of customer service and sales experience. Provide analysis of and reporting on business processes and discussing operational recommendations to your Leads and Manager.
What you bring to the team :
We want to work with people that reflect the communities in which we operate.
