What are the responsibilities and job description for the Host/Hostess position at SLATER'S 50/50?
Department: Operations
Reports to: Floor Managers / General Manager
Position Summary:
Provide excellent service to all guests at Slater’s 50/50
EXPECTED START DATE IS JULY 13TH
Major Responsibilities:
Primary duties and responsibilities include but are not limited to the following:
- Greet and welcome guests – be the “face” of Slater’s 50/50.
- Walk guests to their table or take their name for the waiting list.
- Bussing and Pre-Bussing Tables
- Explain Slater’s 50/50 menus, specifically the 50/50 Burger.
- Quote accurate wait times and be sure each guest waiting gets a pager.
- Control the pace of the seating, rotate server sections to optimize service.
- Answer all phone calls promptly and properly.
- Take all to-go orders accurately and promptly.
- Deliver bill to to-go guests, collect payments, and be responsible for turning payments over to Slater’s 50/50.
- Be completely competent with POS system.
- Control the use of promotions, compensations, and discounts with each of their guests, accurately recording and submitting all correct receipts.
- Be able to build rapport with guests, have a constant smile, keep a positive attitude, and take the initiative to stay busy and contribute to the overall success of the restaurant.
- Provide guests with any and all items needed while visiting Slater’s 50/50.
- Keep assigned section and entire work area neat and clean including bussing tables, wiping tables and chairs, sweeping/cleaning floors and rugs.
- Make sure all menus are wiped down, free of spots or stains and are in good shape over-all.
- Make sure all entry doors are clean, free of debris, and inviting.
- Keep the men’s/women’s restrooms clean as appropriate by gender.
- Attempt to limit problems and liability related to guests’ excessive drinking by taking steps such as persuading guests to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
- Understand all dining area and kitchen service procedures.
- Follow all safety and sanitation policies.
- Clock in and out as required by your shift and take breaks as required by policy.
- Be aware of, and abide by all Slater’s 50/50 policies, procedures, rules and regulations.
- Report to the General Manager and other supervisors as directed.
- Follow all safety and sanitation policies.
- Have extensive knowledge of current menu.
- Perform any other job duties as assigned.
Essential Requirements:
- Adequate skills and experience to perform job duties
- Food handlers card
- Able to stand for 8 hours - walks and stands during entire shift.
- Able to communicate with team members
