What are the responsibilities and job description for the Director Operations Analytics position at SLC INC Defunct?
Position Summary :
This Director of Operations Analytics position is responsible for mining, organizing, and analyzing complex business data, presenting conclusions, and making actionable recommendations to Sr. and Executive Leadership. Utilize analytical skills and appropriate analytics and data mining tools to routinely monitor and streamline business processes in a wide range of disciplines in the specialty finance industry including application processing, operations, and marketing. Utilize BPM / Workflow and Rule Technologies to supplement in-place processing systems in the companies' contact centers. Provide recommendations for strategy and process improvement in the daily operations of the business.
This position's responsibilities can span across different functional areas as it relates to monetizing enterprise data to gain actionable insights into different functional areas of the enterprise. These insights must be translated into specific recommendations that are implemented and whose attributable value is clearly measured.
Essential Functions :
Partner with the call center / ops senior leadership to develop data-driven strategies to create business value in the call center value chain
Analyzes and interprets risk data using a variety of techniques, ranging from simple data aggregation to complex data mining. Documents findings, presents and makes data-driven and analytics-based recommendations to Sr. Management.
Compiles reports, charts, and tables based on established analytical methods.
Oversees project lifecycle of data studies or any other projects related to risk or analytics in the operational areas of the business (fulfillment, servicing, and collections).
Make recommendations for necessary changes on projects that come from other departments.
Develop and monitor forecasting models; complete monthly / quarterly trend analysis; conduct ongoing sensitivity analysis to optimize business recommendations.
Build and monitor predictive models in marketing, loan acquisition, and recovery stages of the business and develop strategies to deploy those models.
Effectively Leads both people and high-impact large-scale projects in the essential area of risk and marketing analytics.
Coach and mentor other employees in the operations and / or analytics team and those that are directly reporting to the role (if applicable) by way of Job-Specific Knowledge and Problem Solving and in other competencies such as influencing and communications and serves as an exemplary role model in those critical competencies.
This job description is not intended to be all-inclusive. This position may perform other related duties.
Skills :
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Credit Scoring & Modeling - Understanding of predictive modeling and credit scoring methodologies.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Leadership :
Demonstrates a proven ability to Lead, Mentor, and Coach Staff; Achieving results through people by successful objective setting, performance review, motivation, delegation, teambuilding, commitment gains, and empowerment.
Attributes :
Oral Communication - Speaks clearly and persuasively in positive and negative situations; Listens gets clarification; Responds well to questions; Participates in meetings.
Written Communication - Writes clearly and informatively; Varies writing style to meet needs; presents numerical data effectively.
Speech Clarity - The ability to speak clearly so others can understand you.
Collaboration - Collaborates with supporting roles in the Company.
Influence - Effects change without the direct exercise of command where persuasion is required.
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