Spa Manager

About Us:
SleekCare Spa is a luxurious and client-focused wellness spa located in the heart of Manhattan. Our mission is to provide an exceptional spa experience with high-quality treatments tailored to every client’s needs. We are currently seeking an experienced and passionate Spa Manager to lead our team and ensure that our spa runs smoothly, efficiently, and delivers the best service possible.

Job Description:
As the Spa Manager, you will be responsible for overseeing the daily operations of SleekCare Spa, ensuring top-quality service, and leading a dedicated team of estheticians and support staff. You will play a key role in managing client relationships, promoting spa services, and ensuring that the spa environment is welcoming and professionally maintained.

Key Responsibilities:

• Oversee daily spa operations and ensure all services meet the highest standards of quality and customer satisfaction.
• Manage the spa team, including scheduling, training, and performance management.
• Develop and implement strategies to drive customer retention, membership sign-ups, and overall revenue growth.
• Monitor operational performance, including membership, rebooking rate , package sales, product sales,
• Handle client inquiries, resolve issues, and promote a positive client experience.
• Collaborate with the marketing team to create promotional campaigns and track their success.
• Maintain a clean, organized, and professional spa environment.
• Ensure compliance with all health and safety regulations and industry standards.
• Lead by example, providing exceptional service to clients and motivating the team.

Qualifications:

• Proven experience as a Spa Manager or in a similar leadership role in the wellness or hospitality industry.
• Strong leadership and team management skills.
• Exceptional customer service skills with the ability to build and maintain client relationships.
• Excellent organizational, multitasking, and time management abilities.
• Knowledge of spa treatments, industry trends, and best practices.
• Experience in performance management, including budgeting and tracking revenue.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Previous experience with scheduling, payroll, and managing a team is a plus.

Compensation:

• Competitive salary based on experience.
• Bonus opportunities based on performance and revenue growth.
• Discounted spa treatments and retail products.

Job Type: Full-time

Pay: From $30.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Employee discount

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• New York, NY 10022 (Required)

Ability to Relocate:

• New York, NY 10022: Relocate before starting work (Required)

Work Location: In person

Salary : $30