Scheduling Coordinator

The Scheduling Coordinator is responsible for managing patient appointments, coordinating schedules between providers and patients, and ensuring the efficient flow of daily operations in a medical practice. This role requires excellent organizational, communication, and customer service skills to handle scheduling, confirm appointments, and assist with various administrative tasks to support the healthcare team.

Key Responsibilities:

• Manage Patient Appointments: Schedule and confirm patient appointments with providers, ensuring appropriate time slots and provider availability and ensuring that patients are scheduled for appropriate follow-up visits or additional procedures.
• Coordinate Provider Schedules: Maintain and update the schedules of providers and
• Patient Communication: Contact patients to confirm, reschedule, or cancel appointments as necessary. Handle patient inquiries about scheduling, wait times, and appointment details.
• Office Efficiency: Monitor patient flow and manage the schedule to minimize patient wait times. Assist in managing patient check-ins and check-outs.
• Front Desk Support: Provide additional front desk duties such as greeting patients, answering phones, and processing paperwork as needed.

• Education: High school diploma or equivalent required
• Experience: Prior experience in medical office scheduling, patient coordination, or administrative roles within a healthcare setting is a plus.
• Technical Skills: Proficiency with scheduling software, EHR systems, Microsoft Office Suite, and basic office equipment.
• Communication Skills: Excellent verbal and written communication skills to interact with patients, staff, and healthcare providers.
• Organizational Skills: Strong attention to detail and the ability to manage multiple schedules and priorities in a fast-paced environment.
• Customer Service: Ability to provide excellent customer service in a professional, courteous, and empathetic manner.
• Problem-Solving: Ability to address scheduling conflicts and patient concerns in a timely and effective manner.

Working Conditions:

• Full-time Monday- Friday in office at our South Austin or Central Austin office
• The role may require sitting for extended periods, using a computer, and handling phone calls.