What are the responsibilities and job description for the Customer Service Representative position at Sleep Centers of Arkansas- Searcy LLC?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction. Bilingual or multilingual candidates are encouraged to apply, as we value diverse communication skills. Experience is Preferred, and Pay is negotiable for the right candidate.
Duties
- Respond promptly to customer inquiries via phone, email, ensuring a high level of customer service.
- Provide accurate information regarding products and services, addressing any questions or concerns.
- Accurately schedule our patients for their visits
- Assist in resolving customer complaints by identifying the issue and providing appropriate solutions.
- Conduct outbound calling to follow up on customer inquiries or provide additional support as needed.
- Maintain detailed records of customer interactions and transactions in our computerized system.
- Collaborate with team members to improve service delivery and enhance the overall customer experience.
Requirements
- Dependability and a desire to learn
- Previous experience in customer support or a related office environment is preferred.
- Strong communication skills, both verbal and written, with an emphasis on clarity and professionalism.
- Familiarity with computerized systems for record-keeping and data entry.
- A positive attitude with a commitment to providing excellent customer service.
- Ability to work independently as well as part of a team in a fast-paced environment.
Join us in delivering outstanding service and making a positive impact on our customers' experiences!
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $11 - $13