What are the responsibilities and job description for the Front Desk Agent position at SLEEP INN AND MAINSTAY SUITES?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various guest inquiries with efficiency and professionalism.
Responsibilities
- Greet guests upon arrival and provide a warm welcome.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Maintain accurate records of guest information and reservations.
- Operate phone systems to manage incoming calls and messages.
- Provide information about hotel amenities, services, and local attractions.
- Assist with night audit procedures as required.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Uphold high standards of guest relations and customer service.
Qualifications
- Previous experience in front desk operations or guest services is preferred.
- Strong phone etiquette and communication skills are essential.
- Bilingual or multilingual abilities are a plus, enhancing guest interactions.
- Familiarity with hotel management software is advantageous.
- Ability to work flexible hours, including nights and weekends as needed.
- Excellent organizational skills with attention to detail.
- A friendly and approachable demeanor that fosters positive guest relations.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Weekends as needed
Experience:
- Hotel: 2 years (Required)
Work Location: In person
