What are the responsibilities and job description for the Front Desk Agent position at Sleep Inn and Suites Bismarck?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a vibrant resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating memorable experiences for our guests while managing various front desk operations.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage phone systems efficiently, handling incoming calls and inquiries with professionalism and courtesy.
- Assist guests with check-in and check-out processes, ensuring all necessary information is accurately recorded.
- Provide information about the resort's amenities, services, and local attractions to enhance guest experiences.
- Address guest concerns and requests promptly, demonstrating excellent problem-solving skills.
- Maintain accurate records of guest accounts and transactions using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Uphold high standards of cleanliness and organization at the front desk area.
Qualifications
- Previous experience in guest services or hospitality management is preferred.
- Strong customer service skills with a focus on delivering exceptional experiences to guests.
- Proficiency in phone etiquette and handling phone systems effectively.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
- Knowledge of hotel management practices is advantageous but not required.
- Ability to work flexible hours, including weekends and holidays as needed.
- Excellent interpersonal skills with a friendly and approachable demeanor.
Join our team as a Front Desk Agent where you can contribute to creating unforgettable moments for our guests while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $14.08 - $15.00 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Morning shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Bismarck, ND 58503 (Required)
Ability to Relocate:
- Bismarck, ND 58503: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15