What are the responsibilities and job description for the Front Desk/Night Auditor position at Sleep Inn and Suites Bismarck?
Job Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our team. This role is essential in providing exceptional guest service and ensuring the smooth operation of the front desk during night shifts. The ideal candidate will possess strong hospitality skills, a commitment to guest relations, and the ability to manage various tasks efficiently in a fast-paced environment.
Duties
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Perform nightly audits of hotel transactions, ensuring accuracy in billing and financial reporting.
- Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages promptly.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
- Assist in managing reservations and updating guest information in the hotel management system.
Qualifications
- Previous experience in hospitality or hotel management preferred.
- Strong communication skills with an emphasis on guest relations; bilingual or multilingual abilities are a plus.
- Familiarity with front desk operations and phone systems is highly desirable.
- Ability to work independently during night shifts while maintaining attention to detail.
- Excellent problem-solving skills and the ability to handle stressful situations calmly.
- A friendly demeanor with a passion for providing outstanding service to guests.
- Flexibility to work weekends and holidays as needed.
Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests while enhancing your skills in the hospitality industry.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
Schedule:
- Evening shift
- Overnight shift
Ability to Commute:
- Bismarck, ND 58503 (Required)
Ability to Relocate:
- Bismarck, ND 58503: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16