What are the responsibilities and job description for the FRONT DESK ASSOCIATE position at Sleep Inn and Suites -- Kennesaw, GA?
Job Description
We are seeking a Front Desk Agent to welcome our guests and manage all aspects of their stay. Your role is to provide excellent customer service while maintaining a neat and professional appearance. The ideal candidate will be able to share our values and maintain a positive attitude in a fast-paced environment.
Must be available weekdays, weekends and holidays.
Applicants should be mature, dependable and focused and work as a team.
Currently this position is 3p - 11p.
PLEASE DO NOT CALL HOTEL.
Responsibilities:
- Greet guests enthusiastically and provide a warm, friendly, and personalized experience
- Manage reservations and check-ins/check-outs in a timely manner while following company policies and procedures
- Enter guest names and information into computer system as required
- Handle cash and credit card transactions as needed
- Maintain cleanliness of reception area, lobby
- Answer phones from customers for reservations and inquiries
- Handle personal requests and handle emergencies or issues a guest may have
- Perform other duties as assigned
Qualifications:
- High school diploma or equivalent
- Minimum one year working experience in a hotel at front desk
- Customer Service experience
- Ability to communicate clearly and professionally with customers, staff, and management
- Must possess good organizational skills with attention to detail
- Must possess good judgment and problem solving skills with the ability to prioritize tasks
- Must be able to work in a fast-paced environment while maintaining a positive attitude towards colleagues and customers
If you are passionate about providing excellent customer service and possess the necessary skills to thrive in a fast-paced environment, we encourage you to apply for the Front Desk Associate position.
Job Type: Full-time
Pay: $11.00 - $12.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
Education:
- High school or equivalent (Required)
Experience:
- hotel: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Required)
- Overnight Shift (Preferred)
Ability to Commute:
- Kennesaw, GA 30144 (Required)
Work Location: In person
Salary : $11 - $12