Front Desk Manager/Assistant Manager

Qualifications:

· College degree or related work experience

· Three years of hotel experience with two years in a management position

· Strong interpersonal and communication skills; ability to speak clearly and listen attentively

· Strong organizational skills and attention to detail

· Ability to handle pressure with poise and finesse

· Positive attitude, outgoing and friendly personality

· Strong leadership and a professional image

Position Summary:

· Assists in leading and managing various hotel operations including staffing, P&L responsibilities, sales & marketing, guest services, facilities management and manager-on-duty oversight.

· Establishes a positive work environment and an attitude of exceptional guest service and superior room cleanliness.

· Enforces policies and procedures established by General Manager, Great Lakes Management Group and franchise brand.

· Acts as Manager-on-Duty in absence of General Manager.

Key Functions:

· Provides exceptional guest service to all guests setting the standards for all employees to follow.

· Maintains personal contact with in-house guests and clients in the community to ensure guest loyalty

· Assists with various accounting/financial functions including AP, AR, city ledger billing, guaranteed no-show billing, direct bill accounts, 100% files, end-of-month reports and other department reports.

· Assists in analyzes financial performance by comparing actual performance to planned performance, identifying variances, and initiating corrective action.

· Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action.

· Assists with local sales and marketing efforts of hotel's products and services.

· Assists in inspecting guestrooms to ensure compliance with all applicable cleanliness standards.

· Monitors the lobby, breakfast, and all public areas to ensure cleanliness.

· Assists in monitoring and maintains procedures for control of supplies, keys, monies and credit.

· Assists in development of all management and hourly team members while also trained and able to perform any position at the hotel.

· Supervises front desk staff to include recruitment & selection, orientation, training & development, scheduling, counseling, performance management, and other employee relations’ issues.

· Maximizes revenue and occupancy by accurately selling rooms, up selling during reservation calls and at check in, and by making future reservations at check out.

· Maintains clean, neat and professional appearance of front desk area and back office.

· Responds to all emergency situations as needed, including locating and shutting down of gas valves, water valves, fire system and elevators.

· Assists in monitoring and maintains procedures for safety of guests and hotel employees.

· Remains current on industry trends and local market activities; responds to the same.

• Ability to work longer hours when necessary to complete assigned projects/meet deadlines.
• Possession of a valid driver's license and evidence of self-insurability.
• Additional responsibilities as assigned by the General Manager.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 40 – 45 per week

Schedule:

• 10 hour shift
• 8 hour shift

Work Location: In person

Salary : $17 - $22