What are the responsibilities and job description for the Front Desk Agent position at Sleep Inn and Suites?
We are seeking a professional and customer-oriented Front Desk Associate to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional service and creating a positive impression of our hotel.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently, ensuring accuracy in reservations and payments
- Respond to guest inquiries, requests, and complaints promptly and courteously
- Maintain an organized and tidy front desk area
- Assist in coordinating reservations and room assignments
- Provide information about hotel services, facilities, and local attractions
- Collaborate with other hotel departments to ensure guest satisfaction
Requirements:
- Proven experience in a front desk, customer service, or hospitality role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in hotel management software and Microsoft Office suite
- Ability to multitask and work efficiently in a fast-paced environment
- Flexibility to work shifts, including weekends and holidays
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Morning shift
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Ability to Relocate:
- Dania, FL 33004: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14
