What are the responsibilities and job description for the Front Desk Manager position at Sleep Inn and Suites?
Location: Sleep Inn, Douglas, WY
Job Type: Full-Time
About Us:
Sleep Inn in Douglas, WY, is committed to providing guests with a comfortable and welcoming stay. We pride ourselves on excellent customer service, clean and well-maintained facilities, and a friendly atmosphere. We are looking for a dedicated and experienced Front Desk Manager to join our team and help ensure the highest level of guest satisfaction.
Job Summary:
The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring smooth check-in/check-out processes, managing reservations, and leading the front desk staff to provide outstanding customer service. This role requires excellent organizational skills, attention to detail, and the ability to handle guest concerns professionally.
Key Responsibilities:
- Oversee and manage front desk operations, ensuring efficiency and a positive guest experience.
- Train, schedule, and supervise front desk staff.
- Handle guest inquiries, complaints, and special requests in a professional manner.
- Manage reservations and room assignments using hotel management software.
- Ensure accurate billing and payment processing.
- Maintain knowledge of hotel services, promotions, and local attractions.
- Monitor inventory of office supplies and coordinate with housekeeping and maintenance teams.
- Assist in hiring and onboarding new front desk employees.
- Uphold hotel policies, procedures, and safety regulations.
Qualifications:
- Previous experience in hotel front desk operations or hospitality management preferred.
- Strong leadership and communication skills.
- Proficiency in hotel management software (e.g., ChoiceAdvantage, Opera, or similar) is a plus.
- Excellent customer service and problem-solving abilities.
- Ability to multitask in a fast-paced environment.
- Availability to work flexible shifts, including weekends and holidays.
Benefits:
- Competitive salary based on experience.
- Employee discounts on hotel stays.
- Opportunities for career growth and development.
- Supportive and friendly work environment.
If you are a motivated, customer-focused individual with leadership skills, we’d love to hear from you!
How to Apply:
Submit your resume to claire.cooper@stayatchoice.com or apply in person at Sleep Inn, Douglas, WY.
We look forward to welcoming you to our team!
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Ability to Commute:
- Douglas, WY 82633 (Required)
Ability to Relocate:
- Douglas, WY 82633: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
