What are the responsibilities and job description for the Hotel Front Desk Clerk position at Sleep Inn and Suites?
Job Overview:
We are seeking a Front Desk Clerk/Night Auditor to join our team in the hospitality industry. This position plays a crucial role in providing exceptional guest services and ensuring smooth operations during the night shift.
Duties:
- Greet guests in a friendly and professional manner
- Check guests in and out, handling reservations and cancellations
- Answer phone calls, emails, and inquiries promptly and courteously
- Handle guest requests and resolve any issues or complaints
- Perform night audit procedures, including reconciling accounts and preparing reports
- Ensure the safety and security of the property during the night shift
- Assist with administrative tasks such as filing, data entry, and record-keeping
Requirements:
- Experience in hospitality management, front desk operations, or related field
- Proficiency in using phone systems and hotel management software
- Strong guest service skills with a focus on guest relations
- Ability to work independently and efficiently during night shifts
- Excellent communication skills with fluency in English; bilingual proficiency is a plus
- Knowledge of night audit procedures is preferred
- Professional demeanor with exceptional phone etiquette
This position offers an exciting opportunity to be part of a dynamic team in the hospitality industry. If you are passionate about delivering excellent guest services and thrive in a fast-paced environment, we encourage you to apply for this role.
Job Types: Full-time, Part-time
Pay: $11.00 - $12.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Every weekend
- Night shift
Work Location: In person
Salary : $11 - $12
