What are the responsibilities and job description for the Front Desk Agent position at Sleep Inn Columbia Airport?
A front desk agent role, involves greeting guests, checking them in and out of their rooms, answering questions about the hotel and local area, managing room reservations, processing payments, and generally ensuring a positive guest experience by providing excellent customer service, all while maintaining a clean and organized front desk area.
Key Responsibilities :
- Guest check-in / check-out : Registering guests, assigning rooms, collecting payment, issuing room keys, and processing check-out procedures.
- Guest inquiries : Answering questions about hotel amenities, local attractions, directions, and providing general information.
- Reservation management : Taking room reservations, confirming details, and managing cancellations.
- Phone handling : Answering incoming calls promptly, taking messages, and directing calls to appropriate staff.
- Guest service : Addressing guest concerns, resolving issues, and ensuring guest satisfaction.
- Maintaining cleanliness : Keeping the front desk area tidy, organized, and presentable.
- Cash handling : Accurately processing cash transactions and maintaining proper cash float.
- Administrative tasks : Updating guest information in the system, logging details, and completing necessary paperwork.
Required Skills :
Salary : $12 - $13