What are the responsibilities and job description for the Hotel Front Desk Clerk position at Sleep Inn & Mainstay Suites Cartersville -Emerson?
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Compensation:
$13.25 hourly
Responsibilities:- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Mitigate customer complaints as needed
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Bookkeeping: keep accurate records of all hotel guest account information
- Connect with the housekeeping department to ensure guest accommodations are ready
- Well-versed in taking telephone calls and handling stressful situations
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Exhibits working knowledge of Microsoft Office and reservation management systems
- High school diploma, GED, or equivalent
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Make it a memorable visit to Emerson
Busy travelers looking for comfortable rooms and friendly service should look no further than the Sleep Inn®Cartersville - Emerson Lake Point hotel in Emerson. Our simply stylish, 100% smoke-free hotel is 20 minutes north of the Atlanta Metro area and offers many local sites and attractions for exploration.
Salary : $13
