What are the responsibilities and job description for the Night Auditor position at Sleep Inn/Mainstay Suites PGA Village by Choice...?
Responsibilities:
- Perform night audit duties, including reviewing and reconciling hotel transactions and accounts
- Ensure accuracy of guest accounts and resolve any discrepancies
- Handle guest check-ins and check-outs during the night shift
- Provide exceptional customer service to guests, addressing any inquiries or concerns
- Maintain the front desk area and ensure it is clean and organized
- Operate phone systems and respond to guest inquiries via phone with proper phone etiquette
- Assist with other hotel duties as needed
Experience:
- Previous experience in night audit or front desk operations preferred
- Strong customer service skills with a focus on providing excellent guest experiences
- Multilingual abilities are a plus, as it allows for effective communication with a diverse range of guests
- Familiarity with hotel management software and systems is advantageous
Requirements:
- High school diploma or equivalent qualification
- Excellent attention to detail and organizational skills
- Ability to work independently and handle multiple tasks simultaneously
- Flexibility to work night shifts, including weekends and holidays
- Strong problem-solving skills and ability to handle difficult situations with professionalism
Benefits:
- Competitive salary based on experience level
- Opportunities for career growth within the hospitality industry
- Employee discounts on hotel stays and other amenities
- Access to training and development programs to enhance skills
If you are a dedicated individual with a passion for providing exceptional customer service in a hotel setting, we encourage you to apply for the Night Auditor position. Join our team and contribute to creating memorable experiences for our guests.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
- Weekends only
Work Location: In person
Salary : $14 - $16