What are the responsibilities and job description for the Front Desk Agent position at Sleep Inn/Mainstay Suites?
Overview
We are seeking a dedicated, enthusiastic and reliable Front Desk Represenative to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. A passion for hospitality and guest relations is essential.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve any issues promptly.
- Maintain accurate records of room availability and reservations.
- Operate phone systems, ensuring effective phone etiquette while addressing guest needs.
- Comfortable working overnight independently
- Ensuring safety of the property on the overnight shift
- Assist with night audit duties as required, ensuring financial accuracy.
- Provide information about local attractions, services, and hotel amenities.
- Collaborate with other hotel departments to enhance guest experiences.
- Uphold high standards of cleanliness and organization at the front desk area.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Multilingual abilities are a plus; bilingual candidates are encouraged to apply.
- Proficient in operating phone systems and maintaining professional phone etiquette.
- Experience in hospitality or hotel management is preferred.
- Knowledge of front desk operations and guest relations best practices.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Durango, CO 81303 (Required)
Ability to Relocate:
- Durango, CO 81303: Relocate before starting work (Required)
Work Location: In person
Salary : $16
