Front Desk Agent

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Duties

• Greet guests upon arrival and provide a warm welcome.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries and resolve any issues or complaints promptly.
• Maintain accurate records of guest information and reservations using hotel management software.
• Process payments and manage billing inquiries.
• Provide information about hotel services, local attractions, and amenities.
• Assist with night audit procedures as needed.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Utilize phone systems effectively for communication with guests and staff.
• Uphold high standards of customer service in all interactions.

Experience

• Previous experience in a hotel or hospitality environment is preferred.
• Strong background in guest relations and customer service.
• Familiarity with front desk operations, including night audit procedures, is a plus.
• Proficiency in using phone systems and hotel management software.
• Excellent interpersonal skills with the ability to communicate clearly and effectively.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Expected hours: 24 – 32 per week

Schedule:

• 8 hour shift

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Midland, MI 48640 (Required)

Ability to Relocate:

• Midland, MI 48640: Relocate before starting work (Required)

Work Location: In person

Salary : $11 - $13