General Manager

Are you an experienced hospitality leader who is driven to deliver outstanding customer experiences looking for a role that provides value in the following related to your job: work-life balance, friendly, casual work environment; willingness to help others; drive for process improvement; willing to put in the extra efforts? We are seeking for a Hotel General Manager for the Sleep Inn & Suites in Lancaster, WI! Our location is a short distance from Dubuque and/or Platteville and offers a unique opportunity for the right individual to get involved in the community and surrounding area.

We are currently accepting resumes for a General Manager. Ideal candidates will have prior hospitality leadership experience, a familiarity with Choice and Choice Advantage, the ability to lead and develop a team, is self-motivated, enjoys networking and has an interest in sales/marketing, and the availability to understand and be flexible with the business/staffing demands of the hotel.

Key responsibilities may include, but are not limited to:

• Ensure accurate and timely financial reporting, including revenue, payroll, and expense tracking.
• Personally adhere to all policies and procedures as identified within the employee handbook and management company guidelines. Maintains overall “Confidentiality” of information as it relates to the brand, S&L Hospitality and ownership.
  • If applicable, ensure that the management team follows all company policies and procedures including but not limited to: recruiting; hiring; training; coaching and counseling; disciplining employees, employee performance evaluations; safety standards; and staff development.
• Participate in developing the annual operational and capital budget plans with the assistance and guidance of the DOO and accounting teams at S&L Hospitality.
• A strong understanding of P&L statements and the ability to react with impactful strategies.
• Participate in weekly revenue management meetings either set by the brand or with the S&L Hospitality operation and sales team, Review STR reports, if applicable, to monitor hotel’s performance and competitive market sets.
• Drive revenue growth through effective sales and marketing initiatives.
• Ensure that all department managers are focused on achieving their respective financial and/or operational goals and objectives monthly by monitoring and ensuring they are properly controlling their respective labor and operational expenses.
• Review and gain an understanding of P&L statements and the ability to react with impactful strategies.
• Respond to audits to ensure continual improvement is achieved, regularly review and conduct internal audits in accordance with brand and S&L Hospitality standards.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Focus on achieving all brand and/or company guest satisfaction / customer service goals as well as any quality of product goals. Establish departmental incentives, as needed and approved. Teach and train staff to use basic guest resolution techniques and skills. Review brand Guest satisfaction surveys, scores, etc.
• Ensure that the hotel is compliant with all required local, state and federal licensing, permitting and reporting requirements. In addition, the hotel must also comply with all brand standards, unless a waiver has been obtained and is on file, and all policies and procedures.
• Follow all safety and security related guidelines and practices as required by S&L Hospitality and/or brand. Participate in any safety related training programs throughout the year (i.e. HazCom, Blood Borne Pathogens, Emergency Evacuation, etc.) as required by S & L Hospitality and/or by the brand, this may include the property hosting a safety committee.
• Oversee routine maintenance and address property issues promptly.
• Maintain hotel facilities to ensure a welcoming and safe environment for guests and employees.
• Schedule regular property meetings including but not limited to one-on-ones, departmental, and all team member meetings, be approachable to address issues, concerns, team development and trainings, and set goals.
• Foster a culture of collaboration, accountability, and exceptional service.
• Enhances overall job knowledge by participating in approved educational opportunities (i.e. brand related training); reading professional publications; maintaining personal networks; participating in professional organizations.
• Any other duties, responsibilities or special assignments as requested.

This position is subject to a background check as it relates to the responsibilities of the role.

Some qualifications that are ideal:

• Previous sales and marketing experience or previous brand experience preferred
• Ability to learn and understand the hotel’s property management system
• Must possess good communication skills in order to effectively and professionally deal with hotel guests, general public and hotel employees
• Ability to effectively handle guest and/or employee issues, concerns or conflicts
• Ability to establish and build successful rapport with guests and hotel employees
• Must possess the ability to inspire and motivate employees to work together as a team as well as fostering empowerment within the hotel

Physical Requirements may include but are not limited to:

• Ability to lift up to 50 lbs.
• Ability to sit and/or stand for long periods of time

Benefits such as:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
• Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.

For regular full time team members/leadership team:

• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.

Our management company is a privately held hotel development and management company with our corporate office located the Midwest The combined experience in hotel development and property-level operations, together with the corporate leadership team consisting of specialized hospitality industry experts, make our organization a leader in the industry and experts in delivering a first-class guest experience. The combined experience developing, opening and managing hotels and indoor waterpark resorts is unmatched.

Our mission is to provide comfortable, clean, safe and memorable guest experiences. It is a core value of ours to become involved with the local communities where we do business.