Front Desk Receptionist

EXPERIENCE NEEDED: Previous experience of working as a desk clerk or receptionist or similar settings experience preferred.

Summary

As a Front Desk Receptionist, you will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your core skills in office administration, phone etiquette, and organizational abilities will be essential in managing guest inquiries and reservations. With premium skills in handling multi-line phone systems and experience in hotel settings, you will efficiently coordinate front desk operations. Your relevant expertise in Microsoft Office and data entry will support daily administrative tasks, contributing to a seamless guest experience and the overall success of our establishment.

Essential Duties and Responsibilities:

• Guest Services:
• Greet and welcome guests in a friendly and professional manner.
• Process guest check-ins and check-outs efficiently, including confirming reservations, assigning rooms, issuing keys, and processing payments (cash, credit, debit, checks).
• Anticipate and address guest needs, requests, and concerns promptly and effectively.
• Provide information about hotel amenities, local attractions, and directions.
• Assist guests with disabilities.
• Resolve guest issues and complaints with empathy and professionalism.
• Thank guests for their stay and invite them to return.
• Operations:
• Answer, record, and process all incoming calls, messages, and requests.
• Coordinate with housekeeping to ensure room readiness for check-in.
• Run daily reports (arrivals, departures, special requests) and verify accuracy.
• Complete cashier and closing reports accurately and according to established procedures.
• Balance cash drawer at the beginning and end of shift.
• Process guest payments and handle cash transactions accurately.
• Maintain a clean and organized lobby and work area.
• Sales & Reservations (if applicable):
• Assist with banquet and meeting room bookings (if applicable).
• Take reservations for banquets, conferences, meetings, and parties (if applicable).
• Other Duties:
• Follow all company safety and security policies and procedures, including reporting accidents, injuries, and unsafe conditions.
• Adhere to all company policies and procedures, including uniform and appearance standards.
• Maintain confidentiality of guest and company information.
• Protect company assets.
• Perform other reasonable job duties as assigned by supervisors.

Qualifications:

• Excellent customer service and communication skills.
• Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
• Strong attention to detail and accuracy.
• Basic computer skills and experience with hotel reservation systems (preferred).
• Ability to handle cash transactions accurately.
• Professional appearance and demeanor.
• Ability to stand, sit, or walk for extended periods.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee must regularly lift and/or move.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other duties as assigned.

Key Improvements:

• Clearer Structure: Organized into sections for easier reading.
• Stronger Summary: Provides a concise overview of the role.
• More Specific Duties: Expands on the original duties with more detail.
• Added Qualifications Section: Outlines the necessary skills and experience.
• Physical Demands: Includes a standard description of physical requirements.
• Standard Language: Uses common job description language.
• "Other Duties" Clause: A standard inclusion to cover unforeseen tasks.

This revised version is more comprehensive and professional, making it more effective for attracting qualified candidates. Remember to tailor it further to your specific hotel's needs and requirements.

Sources and related content

Job Type: Full-time

Pay: From $10.00 per hour

Schedule:

• 8 hour shift
• Evening shift
• Night shift

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Ability to Relocate:

• Yukon, OK 73099: Relocate before starting work (Required)

Work Location: In person

Salary : $10