Night Auditor

** Benefits are applicable for full-time employees after a probationary period.

The Night Auditor is responsible for overseeing the day-to-day operations of a hotel. An ideal candidate should have experience with guest interaction, provide excellent customer service to any customers that come to the hotel, and have strong organizational skills. Most importantly, they will also be responsible for verifying and approving security requests such as reservations, cashiering and making daily shift drops.

Responsibilities:

• Work nights.
• Collect payment for hotel services and amenities.
• Serve as a liaison to other departments such as security, housekeeping, and engineering.
• Answer questions from guests regarding their room and the hotel in general.
• Check the online housekeeping log book to monitor if the rooms are clean and to note if problems need to be fixed or if there is additional work that needs to be completed.
• Adhere to the hotel's safety and security standards.
• Count the money in cash receipts and record it in the computer system.
• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
• Answers inquiries pertaining to hotel services, registration of guests, and travel directions
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass on log
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• Other duties as assigned

Education and experience:

• High school diploma
• 1-3 months related experience and/or training; or equivalent combination of education and experience.

Physical Demands and Working Conditions:

The physical demands described here are representative of that must be met by an employee to successfully perform the essential functions of the jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, climb or balance, sit, bend, squat, kneel, twist, crouch or crawl, and reach with hands and arms in an office setting. Specific use of speech and hearing to communicate in person and by telephone; vision to read handwritten and printed material and computer screen; and lift moderate weight. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Overnight shift
• Weekends as needed

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Salary : $14