What are the responsibilities and job description for the Front Desk Agent position at Sleep Inn?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. If you have a passion for guest services and hospitality management, we encourage you to apply.
Responsibilities
- Greet guests upon arrival and provide a warm welcome.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Maintain accurate records of room availability and reservations.
- Perform night audit duties as required, ensuring all financial transactions are accurate.
- Operate phone systems to assist guests with requests and provide information about hotel services.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, dining options, and hotel amenities.
- Uphold high standards of cleanliness and organization at the front desk area.
Requirements
- Previous experience in front desk operations or guest services is preferred.
- Knowledge of hospitality management principles is a plus.
- Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
- Familiarity with hotel management software and phone systems is beneficial.
- Strong interpersonal skills with a focus on customer service excellence.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Attention to detail and ability to multitask in a busy environment.
Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences!
Job Types: Full-time, Part-time
Pay: $15.03 - $15.63 per hour
Benefits:
- Employee discount
- Free parking
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Night shift
- Weekends as needed
Ability to Commute:
- Rochester, MN 55901 (Required)
Ability to Relocate:
- Rochester, MN 55901: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
