What are the responsibilities and job description for the Front Desk Agent position at Sleep Inn?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our dynamic team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a welcoming atmosphere at our hotel or resort. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently while maintaining accuracy in guest accounts.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain an organized front desk area, including managing phone calls and emails with excellent phone etiquette.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Process reservations and cancellations using the hotel management system while adhering to company policies.
- Assist with billing inquiries and ensure all transactions are completed accurately.
- Promote hotel services and upsell amenities to enhance guest satisfaction.
Qualifications
- Previous experience in front desk operations or customer service within the hospitality industry is preferred.
- Strong knowledge of hospitality management principles is an asset.
- Bilingual candidates are encouraged to apply as this can enhance communication with diverse guests.
- Excellent phone etiquette and interpersonal skills to effectively engage with guests and team members.
- Ability to work flexible hours, including weekends and holidays as needed.
- Proficiency in hotel management software is advantageous but not required; training will be provided.
- A positive attitude, strong work ethic, and commitment to providing outstanding guest services are essential for success in this role.
Join us in creating memorable experiences for our guests while advancing your career in the vibrant world of hospitality!
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Duluth, MN 55810 (Required)
Ability to Relocate:
- Duluth, MN 55810: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17
