What are the responsibilities and job description for the Hotel Front Desk Receptionist position at SLEEPINN HOTEL?
Overview
We are seeking a friendly and professional Front Desk Receptionist to join our team at SleepInn Hotel.
The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in managing guest relations and supporting the overall operations of our establishment. If you have a passion for hospitality and enjoy working in a dynamic environment, we would love to hear from you.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently.
- Answer phone calls promptly, utilizing excellent phone etiquette to assist guests with inquiries or reservations.
- Provide information about the hotel’s amenities, services, and local attractions.
- Handle guest requests and complaints professionally, ensuring guest satisfaction.
- Maintain accurate records of guest information and reservations using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Process payments and manage billing inquiries as needed.
- Assist with administrative tasks as required to support the front desk operations.
Qualifications
- Previous experience in guest relations or customer service is preferred.
- Strong communication skills with an emphasis on phone etiquette.
- Familiarity with front desk operations in a hotel or hospitality setting is advantageous.
- Ability to handle multiple tasks efficiently while maintaining attention to detail.
- Proficient in using phone systems and basic office equipment.
- A positive attitude and a commitment to providing excellent guest services.
- Knowledge of hospitality management principles is a plus.
- Flexibility to work various shifts, including weekends and holidays as needed.
Join us in creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Expected hours: No less than 32 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Experience:
- Hotel: 2 years (Required)
Ability to Commute:
- Wilson, NC 27896 (Required)
Ability to Relocate:
- Wilson, NC 27896: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13
