What are the responsibilities and job description for the Inside sales/customer support position at SLG Lighting®?
Inside Sales / Customer Service Position
Location: Houston, TX
Company: SLG Lighting
SLG Lighting, a leading lighting manufacturer based in Houston, TX, is seeking a personable and dedicated Inside Sales / Customer Service professional to join our team. In this role, you’ll work closely with our outside sales representatives and sales partners, ensuring a seamless ordering process and exceptional customer service.
Key Responsibilities:
- Assist outside sales representatives and sales partners with completing orders and resolving compatibility issues.
- Collaborate with the inside sales team to ensure orders are fulfilled accurately and promptly.
- Provide product recommendations and identify opportunities for additional sales.
- Prepare and provide accurate quotes to sales partners and customers.
- Handle returns and warranties efficiently, ensuring customer satisfaction.
- Maintain a strong knowledge of our constantly evolving product lines to provide accurate and up-to-date information.
- Track orders and ensure timely delivery while maintaining a high level of customer satisfaction.
Qualifications:
- Previous lighting sales experience is a plus but not required.
- Must be friendly, personable, and enjoy working in a team-oriented environment.
- Strong organizational skills with attention to accuracy and detail.
- Dedicated to learning about new products and providing outstanding service.
- Ability to handle multiple tasks while maintaining efficiency and speed.
Benefits:
- Competitive compensation.
- Health, dental, and vision insurance.
- 401K retirement plan.
- Performance evaluations based on accuracy, order tracking, and speed of service.
Additional Details:
- This is an in-office position located in Houston, TX.
If you’re passionate about providing exceptional customer service and are excited about learning and growing within the lighting industry, we’d love to hear from you!
How to Apply:
- Please send your resume to carol.jiang@slgus.com or apply to this LinkedIn posting.
Salary : $45,000 - $60,000