Receptionist/Administrative Assistant

Company Overview

The Glass Depot/Sliding Door Roller Replacement Inc is a dedicated service provider specializing in the repair and replacement of sliding doors & windows, All Glass Services, Locksmith Services, Retractable Screens and more. Our expertise ensures that customers receive top-notch service and solutions tailored to their needs.

Summary

We are seeking a Receptionist/Administrative Assistant to join our team. This role is vital in ensuring smooth office operations and providing excellent customer service, contributing to our mission of delivering high-quality sliding door repair services.

The ideal candidate will be comfortable handling a variety of tasks in a busy office environment, including answering phones, scheduling appointments, dispatching jobs, and managing technicians’ schedules. If you have a friendly demeanor, strong multitasking skills, and a commitment to providing excellent customer service, we want to hear from you.

Key Responsibilities:

• Answer Phone Calls: Handle a high volume of incoming calls in a professional and friendly manner.
• Customer Service: Communicate effectively with customers, including managing difficult or upset customers with professionalism and empathy.
• Scheduling: Schedule appointments and dispatch jobs to technicians, ensuring efficient use of time and resources.
• Technician Coordination: Manage and adjust technicians’ schedules as needed to accommodate customer needs and job requirements.
• Data Entry: Accurately enter customer and job information into the company system.
• Administrative Support: Assist with miscellaneous tasks and projects as needed.
• Team Collaboration: Work closely with the team, following directions and supporting colleagues to achieve company goals.

Qualifications

• Proven experience in office management or administrative roles.
• Strong computer literacy, particularly with Google Suite applications.
• Excellent organizational skills with attention to detail.
• Bilingual abilities are preferred to assist diverse clientele.
• Strong proofreading skills to ensure accuracy in communications.
• Ability to multitask effectively in a fast-paced environment.
• Excellent Phone Etiquette: Comfortable talking to customers on the phone.
• Strong Customer Service Skills: Ability to handle customer complaints and inquiries professionally.
• Organizational Skills: Capable of managing multiple tasks and prioritizing effectively.
• Data Entry and Typing Skills: Fast and accurate typing for data entry tasks.
• Dependability: Must be reliable, punctual, and committed to coming to work on time every day.
• Team Player: Willing to collaborate and support team members as needed.
• Attention to Detail: Follows directions carefully and ensures accuracy in tasks.

Responsibilities

• Greet and assist clients in a friendly and professional manner.
• Manage incoming calls, emails, and correspondence efficiently.
• Maintain organized office files and records for easy access.
• Schedule appointments and manage the calendar for the team.
• Assist with administrative tasks such as data entry and document preparation.
• Ensure the office environment is welcoming and well-maintained.
• Support team members with various tasks to enhance productivity.

Benefits:

• Paid Time Off (PTO): 5 days per year after 6 months
• Paid Holidays: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day.
• No Health Benefits: At this time, health benefits are not provided.

If you are a proactive, organized, and dependable individual with a good personality and the ability to thrive in a dynamic environment, apply now to join our team!

Email your resume: michelle@fixmyslidingdoors.com

If you are ready to be the welcoming face of our company and help us provide exceptional service, we invite you to apply today!

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $15 - $18