Mid-Level IT Support with Child Welfare

Greetings from Sligo Software Solutions, Inc. !!

This is Dasharatham from SLIGO. We have an urgent requirement for Mid-Level IT Support with Child Welfare position with our client.

Title : Mid-Level IT Support with Child Welfare

Location : Rensselaer, New York

Duration : 24 Months

Client : NY State - Office of Children & Family Services

Job ID: SLG - 19 - 10290

Respond by: 02/25/25 5:00 PM

Description

Provide support for child welfare applications and initiatives.

Duties

• Provide CONNECTIONS user support via in-person, email and telephon
• Provide direct, on-site instruction to individual users and small groups
• Provide instruction on newly released functionality
• Deliver presentations to line staff
• Monitor compliance with data entry requirements
• Review training materials
• Provide technical assistance with data warehouse
  
  

Mandatory Requirements

• Experience (5 Years)
• Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
  
  

Requirements

• This is an 100% Onsite
• 36 months of experience providing IT support to users.
• 36 months of expereince providing implementation support services.
• 18 months of experince providing onsite systems support in a child welfare environment.
• 18 months of experience in training staff in a child welfare application.
• Bachelor's Degree
• Résumé
• Copy of Candidate Identification (i.e., Driver’s License/Green Card/Visa and Passport if applicable)
• Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)
  
  

Thank you,

Katta Dasharatham

Recruiting Team Lead

Sligo Software Solutions Inc.

dasharatham.katta@sligosoft.com

www.sligosoft.com