Salesforce Developer/Architect with Service Cloud - REMOTE

Greetings from Sligo Software Solutions, Inc. !!

This is Hemamalini from SLIGO. We have an urgent requirement for Salesforce Developer/Architect with Service Cloud - REMOTE position with our client.

Title : Salesforce Developer/Architect with Service Cloud - REMOTE

Location : Chicago, Illinois

Duration : 6 months 1 day(s)

Client : Sligo Software Solutions - City College of Chicago

Job ID: SLG - 19 - 10313

Respond by: 03/04/25 1:00 PM

Job Title: Salesforce Developer/Architect with Service Cloud

Location: Remote

Duration: 6 to 12 Months

• Highlighted Points in YELLOW in the below requirement are MANDATORY & MUST HAVE**
  
  

Required Skills

Please do not submit any candidates without these skills.

• Extensive knowledge of Service Cloud features, including case management, knowledge base, and the Service Console.
• Deep understanding of MIAW configuration options, chat protocols, and integration capabilities.
• Familiarity with Apex coding (if needed for custom development) and basic HTML/CSS for UI adjustments.
• Ability to understand customer needs and design chat experiences that optimize support interactions.
• Setting up and customizing MIAW chat features, including chat buttons, pre-chat forms, routing rules, and agent availability settings within the Service Cloud console.
• Configure advanced call center capability to enable both phone and live chat based customer support.
• Connecting MIAW to existing Service Cloud case management systems to seamlessly transition live chat conversations into support tickets.
• Designing and customizing the look and feel of the chat interface to align with brand guidelines.
• Monitoring key MIAW metrics like chat volume, resolution times, customer satisfaction, and agent performance.
• Identifying and resolving issues related to MIAW functionality, including chat connectivity, user authentication, and message delivery.
  
  

Thanks & Regards

Hemamalini Logan

Technical Recruiter - Lead

Sligo Software Solutions Inc.

Hemamalini.logan@sligosoft.com

www.sligosoft.com

Office: (518) 444-0459 X 122

Fax: (518) 444 0457

Sligo Software Solutions Inc

SLIGO specializes in IT Consulting, Right-to-Hire Solutions, and Staff Augmentation in Albany, NY. We connect Government and Enterprise clients with top technology talent. Explore our services for ...