What are the responsibilities and job description for the Depot Technician-Blue Bell, PA position at Slipstream IT?
Introduction
At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstreams industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.
Responsibilities
- Build laptops, iPads, and iPhones according to documented processes that vary by supported customer.
- Ability to navigate ServiceNow to obtain assigned workload for the day.
- Ability to follow instructions within assigned tickets and according to documented processes.
- Review all completed builds per quality control process to ensure the build matches expected outcome.
- Gather, box, and ship computer equipment to end users (suite lists vary by supported customer, but can include laptops, iPads, desktops, iPhones, monitors, keyboards, & docks).
- Update ticketing system regularly with build progress, delays, shipping information, and asset assignments as per documented process.
- Processing incoming equipment via shell check process to determine if warranty repair is required.
- Coordinating necessary warranty repairs with appropriate manufacturer (Lenovo & Dell)
- Assisting Asset Management Team with routine inventory audits of our depot stock room.
Required Skills
- Attention to detail.
- Ability to understand and follow process documentation, and understanding the importance of escalating issues when a build deviates from documented process.
- Strong writing skills ability to provide clear and concise updates in a ticket tracking system in a professional tone.
Qualifications
- High school diploma and some college a plus.
- Some experience in a hardware repair depot/on-site support role a plus.
Benefits
- 401k match
- Comprehensive group health, dental, vision benefits
- Life insurance/LTD
- Discretionary PTO
- Salary: $50,000
Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
Salary : $50,000
